How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

WoolOvers Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 118,007 reviews

Trusted Customer

10 years ago

Efficient good service

Shipping to Sweden went very smoothly, and the products seem fine I especially appreciated knowing from the website that one of them tended to run large.

Product reviews

Date of purchase: 13/07/2016

Trusted Customer

10 years ago

Nice jumper appalling delivery service

Unfortunately Woolovers now use hermes to deliver their products. Hermes in my area is awful, the courier is rude, objectionable and given to dumping my orders anywhere in a five mile radius of my...

Customer Services UK

WoolOvers

10 years ago

Thank you for leaving feedback regarding the new courier service WoolOvers now use. We regularly liaise with Hermes regarding any problems our customers experience and are always striving to provide a better service. We appreciate you taking the time to make us aware of these issues.

Product reviews

Date of purchase: 12/07/2016

Trusted Customer

10 years ago

Good

Telephone and online help was good when it was unclear as to which item I wanted to purchase and had received (old descriptive label still on carfigan)

Trusted Customer

10 years ago

I do not want to return the cardigan I merely wanted to convey my opinion that the quality is not as high as it was as when I first bought this cardigan. A year or so ago I also bought this cardigan in rose and felt then that the quality was not as good. I absolutely loved my old navy cardigan and if you could see it and feel it you would know what I mean. Thanks

Product reviews

Sharon, Customer Care Team

WoolOvers

10 years ago

We are sorry to hear that you are disappointed with the quality of your cardigan. We have changed the name of the garment but can assure you that we have not compromised on the quality of the yarn. We have updated the style of the buttons and we are sorry that the design is not to your taste. If you have not worn the cardigan, please return the item to us for a refund or exchange. If returning the item, we will check the quality as this may be an odd occasional garment that has slipped through our quality control process.

Date of purchase: 05/07/2016

Trusted Customer

10 years ago

I like these tops!

Good quick service, excellent products

Product reviews

Date of purchase: 08/07/2016

Trusted Customer

Wales

10 years ago

What Trusted Customer said about WoolOvers:

Having used Wool Overs for many years I am continually delighted wth their products especially in regard to quality.

Richard Huzzey

Date of purchase: 13/07/2016

Trusted Customer

10 years ago

Well worth visiting wool overs!

All products purchased are of such great quality and launder very easily not losing shape or feel. Excellent cardigans/jackets! Always remember though unisex sizes are huge! Not always made clear in...

Customer Services UK

WoolOvers

10 years ago

Thank you for leaving us positive comments about the garments you have received. We take great pride in offering an excellent product and are glad that you have experienced this. We are phasing out our unisex sizing and introducing a new mens and womens size range for our new Autumn range from November of this year.

Product reviews

Date of purchase: 12/07/2016

Trusted Customer

Brothertoft

10 years ago

What Trusted Customer said about WoolOvers:

Lovely woollies but delivery unsatisfactory

Until the last order I would have rated Woolovers excellent but I have had to pay postage and collect in town ( 8 miles away) normally the parcels come through the letter box in good time. If I order...

Product reviews

Date of purchase: 13/07/2016

Trusted Customer

10 years ago

What Trusted Customer said about WoolOvers:

Happy

Rapid, good value, and looks good.

Product reviews

Date of purchase: 13/07/2016

Trusted Customer

Middlesex -- London..

10 years ago

What Trusted Customer said about WoolOvers:

I waited a VERY LONG TIME for the items on my last order mainly because of the price. All OK now ... The quality of Wool Overs jumpers etc are second to none..absolutely perfect and I have well over...

Product reviews

Date of purchase: 13/07/2016

Trusted Customer

martock

10 years ago

What Trusted Customer said about WoolOvers:

I love the cashmere merino sweaters and cardigans. They always arrive within the time stated. When I did have a problem with the quality of a gatment it was dealt with clearly and sympathetically

Product reviews

Date of purchase: 13/07/2016

Not received a review invite?

Floral and Sheep Repeat Fairisle Cardigan

View all media (162)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

WoolOvers Reviews

Womens Cashmere and Merino Luxurious Crew Neck CardiganMore reviews of this product (390)View product website

Womens Silk and Cotton Crew Neck CardiganMore reviews of this product (328)View product website

Unisex Cashmere and Cotton V Neck Cable JumperMore reviews of this product (19)View product websiteThe jumper is excellent, unfortunately the delivery service is so poor I'll think twice before ordering again.

Unisex Silk and Cotton Textured Short Sleeve JumperMore reviews of this product (28)View product websiteI now have 3 in different colours. Very useful as they go with skirts and trousers.

Womens Silk and Cotton Deep V Neck CardiganMore reviews of this product (34)View product websiteExcellent to throw on to keep warm! I have bought 2, beige and navy. Ideal for our weather.

Unisex Pure Wool Zip and Button Chunky Crew Neck CardiganMore reviews of this product (107)View product websiteFabulous jacket, gorgeous colour . Side pockets so much better. Really good fit! Alas v neck cardigan is huge!

Womens Cashmere and Merino Luxurious V Neck CardiganMore reviews of this product (323)View product websiteLovely colours , super quality and design . I always choose wool or silk above other yarns and Woolovers wash well in proper wool wash detergents even in the washing machine.

Unisex Silk and Cotton Polo Neck JumperMore reviews of this product (94)View product websiteVery good. All year round except hottest days

Unisex Cashmere and Cotton SlipoverMore reviews of this product (286)View product websiteSimply the best ...ALL your products are and I have a few ,,,my record will confirm this ... TKS Cecil

Womens Cashmere and Merino Luxurious Crew Neck CardiganMore reviews of this product (390)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?