It is always a bit risky when you purchase things on line that say they fit modlels between this year and that year. So being able to pay using PayPal is great. The new wiper blads are a perfect fit...
not sure what I can say. I've not heard back from them. At the end of the day I sorted the issue myself.
Jean
Wipertech AU
2 months ago
Hey, thanks for the feedback! Sorry we couldn't get back to you sooner.
We always aim to deliver a great experience, and I'm sorry we missed the mark this time.
For this type of blade, they need to be slotted in at about a 45-degree angle. A firm, steady push usually does the trick. We do design for a snug fit because it’s safer to be tight than loose.
Also, please don’t worry about damaging the wiper blade — if anything does happen, we’ll replace it straight away.
We've also emailed you directly to offer further assistance if needed.
Cheers,
Wipertech Team
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Jean
Wipertech AU
2 months ago
Hey, thanks for the feedback! We appreciate it.
For this type of blade, they need to be slotted in at about a 45-degree angle. A firm, steady push usually does the trick. We do design for a snug fit because it’s safer to be tight than loose.
Also, please don’t worry about damaging the wiper blade — if anything does happen, we’ll replace it straight away.
We've also emailed you directly to offer further assistance if needed.
Cheers,
Wipertech Team
Hi Dung,
Thank you for sharing your feedback with us. I'm really sorry to hear that you weren't satisfied with your purchase.
We'd love the opportunity to make things right for you. If you'd like, we can arrange a replacement set or discuss other options to resolve this for you. Please let us know what works best for you, and we'll get it sorted as quickly as possible. I have emailed you directly to confirm if the product is installed correctly. The product will not work as intended if it is not installed correctly.
I hope we speak soon and resolve this issue swiftly.
Take care and have a great day! --
Support@wipertech.com.au
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