I found the young lady who I dealt with to order my scarf was fab I told her what I was wearing and she had advised me on colour and when I received it just perfect! So thank you . And then a...
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Willow Cashmere
Willow Cashmere
12 years ago
Thank you so much for taking the time to let us know your thoughts. I am so sorry to hear that you did not like the thickness of the scarf. The superfine scarves are designed to be thin and light but should not be any thinner than previous ones, so we will take this up immediately with the supplier. Please do email info@willowcashmere.com with further details of previous and present scarf so we can work out what has gone wrong. Thank you again for the feedback.
Sarah
Product reviews
Date of purchase: 14/09/2013
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Trusted Customer
12 years ago
Very good ,fast delivery and always helpful on the phone.
For my purchase I was very disappointed,the sleeves were too tight and Ihave thin arms ,under the arm was also tight which made the bust tight.The quality was good,but I have had better cashmere...
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Willow Cashmere
Willow Cashmere
12 years ago
I was sorry to hear you found the sleeves too tight. I'm afraid we do not offer size 20. I am not sure why you rated the customer service so poorly; perhaps you could let us know.
Excellent quality goods but giving number for customer service that is an unacknowledged answering service is VERY ANNOYING. Clients want to be able to make contact at a time convenient for them,not...
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Willow Cashmere
Willow Cashmere
12 years ago
Thank you for the feedback. As a small company we have to rely on an answering service to take orders for us. This usually works well and if there are queries on products we always aim to call or email customers within a few hours - we seem to get this right most of the time.
I'm so glad you like the products and we do appreciate your taking the time to contact us.
Sarah
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