Wightlink Reviews

Good afternoon Michael and thank you for your review. We're very happy to hear your travel with Wightlink was a great experience and we look forward to welcoming you onboard again soon.

Hello Charlie, Thank you for your review. My apologies that your usual Fishourne to Portsmouth route had delays when you travelled with us. However, our teams will always try their best to accommodate where they can. As such, I am very pleased to see that there was space available for you to amend your booking to travel on our Yarmouth to Lymington route. Thank you once again and we look forward to seeing you soon.

Good afternoon. Thank you for your review. I am glad you enjoyed your trip with us and look forward to seeing you onboard again soon.

Hello and thank you for your review. Our teams will always try their best and so I am very happy to hear you had a great experience when travelling with us at Wightlink. We do hope to see you onboard again soon and continue to provide an outstanding service!

Hello there and thank you for taking the time to share your review. I am very pleased to hear that you enjoyed your overall experience from booking to sailing with us and you found our teams to be helpful and friendly here at Wightlink. The pleasure is ours and we hope to see you again soon!

Good afternoon. Thank you for your review. I am glad that your experience travelling with Wightlink was a good one and you found our teams to be helpful and friendly. We look forward to seeing you onboard again soon.

Hello Darren, thank you for your review. I am pleased to hear that your experience from booking over the phone with Wightlink to travelling with us was so positive. We do hope the rest of the team enjoyed it too! Thanks again.

Hello and thank you for your feedback. I am pleased to hear that you found the staff to be so helpful. However, I am sorry that the rest of your experience was not as enjoyable. With regards to pricing, we use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Although this does not help with your recent travel, if you do face any issues with making a booking moving forward, please do call our team in our Contact Centre who will be more than happy to advise and help to make a booking for you. I do hope we can provide a more enjoyable experience if you choose to travel with us again in the future.

Hello, Firstly, I am very sorry for the change in your booking time. Unfortunately, if a sailing is cancelled, then we must move traffic to the next available sailing to be able to accomodate all booked customers. We do appreciate the frustration caused when this happens however, the safety of our customers and crew is our highest priority and our teams work extremely hard to get back to running a full service as soon as possible. I can see you were able to speak to someone within our contact centre who was able to get you on an earlier sailing to which you were moved to, which I do hope helped a little.

Hello and thank you for your feedback. I am very sorry that you experienced delays when travelling with us and for the disruption this had on your travel plans. We do appreciate the frustration caused when delays happen however, the safety of our customers and crew is our highest priority and our teams work extremely hard to get back to running a full service as soon as possible. Your feedback has been noted to help improve our service and going forward, we hope to provide you with a more enjoyable experience when travelling with us.