How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Viva Holidays Reviews

Trusted Customer

Feefo Verified

10 years ago

Could certainly be better but not so bad as to rank as poor.

Product reviews

Date of purchase: 28/11/2015

0

Trusted Customer

Feefo Verified

10 years ago

Great service and value for money. Will be using the service again.

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, glad to know you had a good time in Rome & Venice. Viva Holidays

Product reviews

Date of purchase: 20/11/2015

0

Trusted Customer

Feefo Verified

10 years ago

they made few mistakes with the booking which I had to contact them several times…

they made few mistakes with the booking which I had to contact them several times about it. Did not inform us that we could pre-book seats on the plane. They took ages to reply to email. Once we paid...

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, glad to know you had a good time. Happy Holidays :-) Viva Holidays

Product reviews

Date of purchase: 08/11/2015

0

Trusted Customer

Feefo Verified

10 years ago

outstanding service, incredible price

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, glad to know you had a good time. Viva Holidays

Product reviews

Date of purchase: 23/11/2015

0

Trusted Customer

Feefo Verified

10 years ago

Viva Holidays is a Great travel agent, Seychelles is s beautiful island but poor service,…

Viva Holidays is a Great travel agent, Seychelles is s beautiful island but poor service, locals are friendly and kind, Dubai excellent from all aspects! Thank you!

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, glad to know you had a good time. Happy Holidays Viva Holidays

Product reviews

Date of purchase: 20/11/2015

0

Trusted Customer

Feefo Verified

10 years ago

All communications with viva were excellent, the information given in the emails were clear and…

All communications with viva were excellent, the information given in the emails were clear and easy to understand. Viva gave us a great holiday at a very good price, thanks again.

Viva Holidays

10 years ago

Glad to hear you are pleased with our product and level of our service, and thank you for taking out time from your busy schedule to fill our feedback form. Merry Christmas and Happy New Year :-) Viva Holidays

Product reviews

Date of purchase: 25/11/2015

0

Trusted Customer

Feefo Verified

10 years ago

Easy to contact, economical, efficient and friendly

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service,if you need anything else in the future please feel free to get in touch :-) Happy Christmas Viva Holidays

Product reviews

Date of purchase: 26/11/2015

0

Trusted Customer

Feefo Verified

10 years ago

Excellent customer serivice. Quickly responded to all my email queries. Very easy to deal with.…

Excellent customer serivice. Quickly responded to all my email queries. Very easy to deal with. Would highly recommend.

Viva Holidays

10 years ago

Good to hear you are pleased with our product and level of our service, we rely on such comments to allow us a real insight into the service we provide, glad to know you had a good time. Hope you have a amazing time in Krakow & Warsaw :-) Happy Christmas Viva Holidays

Product reviews

Date of purchase: 01/11/2015

0

Viva Holidays Reviews

Rome & VeniceMore reviews of this productView product websiteNot quite that bad, but not good enough for good. Hotels not quite up to the promotion and lack of info on transfers from airport/rail station to hotels.

Rome & VeniceMore reviews of this productView product websiteExcellent locations with very good hotels for the price. Will hopefully be visiting again soon.

New York & CancunMore reviews of this productView product websiteNew York excellent but I was disappointed with the hotel in Cancun and would not recommend it

Berlin & PragueMore reviews of this productView product websiteGood hotels, Berlin next to Hauptbahnhof, Prague easy reach by tram and metro, rail transfer easy

Vienna, Prague & BudapestMore reviews of this productView product websiteThis was a very good trip that allowed access to several interesting cities. I would recommend both the company and this particular trip.

Dubai & MaldivesMore reviews of this productView product websiteheaven

Dubai & SeychellesMore reviews of this productView product website

Las Vegas & CancunMore reviews of this productView product websiteWe had a great holiday, many thanks viva

icelandMore reviews of this productView product websiteSuperb, better than expectations,flights from and to Edinburgh at really good times, late return on Sunday effectively gave us another whole day in Reykjavik. Hotel Fron in the centre of where we...Read more

Rome & VeniceMore reviews of this productView product websiteAbsolutely delighted with this short break to Rome/Venice. Excellent 4* hotels very well situated at an unbelievable price. Will definitely book again and am highly recommending to freinds and...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?