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Viator Reviews | Customer Service Reviews for https://www.feefo.com/reviews/viator | Feefo

Displaying all 39,973 reviews

Trusted Customer

10 minutes ago

Date of purchase: 12/06/2025

Booking is easy and the site is user friendly. I love the cash back to be used on future experiences!

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Trusted Customer

1 hour ago

Date of purchase: 13/06/2025

Fun and informative

Good trip around the boroughs of NYC. Fun and informative. Def recommend. Emmanuel and Robert were great hosts.

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Kristian Bowyer

Brisbane

1 hour ago

Date of purchase: 14/06/2025

What Kristian Bowyer said about Viator:

Wines and dines 🍷🥂🍾

Truly a great experience! Martin, our wine tour guide, was basically a sommelier who knew the ins and outs of all the wines and provided a comprehensive history of the region and the wines sampled. ...

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Trusted Customer

2 hours ago

Date of purchase: 14/06/2025

Good

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Trusted Customer

3 hours ago

Date of purchase: 14/06/2025

Need Better Trained Reps

The customer service representatives don’t seem very well trained. I just wanted to add an optional tour to an existing package I already bought. It lets you add the optional tour at the beginning...

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Viator Customer Relations

Viator

2 hours ago

Hi, We’re really sorry to hear that you feel this way. We want to assure you that we take all feedback seriously and aim to be as transparent as possible in our replies. We’d love the chance to address any specific concerns you have. Could you send us a direct message with more details so we can assist you further and clarify any misunderstandings? Thank you for reaching out. We’re here to help. Best regards, Graciela

Trusted Customer

2 hours ago

It’s okay. My issue was resolved. I’ve shared all the details. Please see my suggestions in my original post.

Viator Customer Relations

Viator

2 hours ago

Hi, Thank you for the update. We're glad to hear that your issue has been resolved. We appreciate you taking the time to share your feedback and suggestions If there's anything else we can assist you with, please don’t hesitate to let us know. Kind regards, Sandra

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stephen dymek

Kaufman TX

3 hours ago

Date of purchase: 14/06/2025

What stephen dymek said about Viator:

fargo

Every time I use Viator, the experience has been awesome.

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Lain

Illinois

3 hours ago

Date of purchase: 12/06/2025

What Lain said about Viator:

Awesome boat trip

Everything went smoothly on THIS excursion. Pick up and drop off were easy and well scheduled. The boat trip was great. The staff was great. Food provided was great. No complaints at all. ...

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Jan Elledge

3 hours ago

Date of purchase: 14/06/2025

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Trusted Customer

3 hours ago

Date of purchase: 13/06/2025

Very easy to book online.

We have used Viator in the past and had great result. So we booked another day trip that will involve train travel. Booking on line is very easy. We shall see how the tour plays out.

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Trusted Customer

4 hours ago

Date of purchase: 14/06/2025

Tour guide charges more for a trip having the wrong date.

I booked the wrong date for a trip in Bucharest for $20 each person. My sister and I showed up and realized the date was for the following day. We couldn’t do the following day as we are to fly back...

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Viator Customer Relations

Viator

4 hours ago

Hi, Thank you for reaching out and sharing your experience. We’re sorry to hear that it didn’t meet your expectations. We would appreciate the opportunity to learn more and assist in resolving the issue. Please send us a direct message or contact us at (888) 680-1640 with your booking details so we can review the situation further. Your feedback is important to us, and we’re here to help in any way we can. Best regards, Andrea

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About Viator

No matter where you are in the world, you can count on Viator for booking memorable tours and activities. But this is no ordinary site for booking travel--with flexible cancellation, affordable payment plans, and around-the-clock customer service. We make it easy so you can focus on the fun stuff.

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1 (781) 800-5000

400 First Avenue, Needham, Massachusetts, 02494, United States