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Viator Reviews

https://www.viator.com

Rated

Excellent

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.6

6,859

875

166

122

501

8,523

ratings over the past year

Displaying all 42,486 reviews

Trusted Customer

17 hours ago

Date of purchase: 02/09/2025

As above

Incompetent staff who cannot answer questions

Viator Customer Relations

Viator

12 hours ago

Hi, We’re sorry to hear about your experience. We have reviewed your booking and have sent you an email with further details. Our goal is to resolve this for you as quickly as possible, and we sincerely apologize for any inconvenience caused. If you have any additional concerns, please visit our Help Center at https://www.viator.com/help. Kind Regards, Daniela

Trusted Customer

7 hours ago

Daniella Please change your company name as it can be mistaken for transfeero with which I cancelled bookings -feefo is too similar and I thought they were querying my cancellations with transfeero- nil problem with your company just the name Please cancel my review

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Aegina Barnes

10 hours ago

Date of purchase: 02/09/2025

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Suzanne Rattigan

Coventry UK

12 hours ago

Date of purchase: 02/09/2025

What Suzanne Rattigan said about Viator:

Excellent trip. Would definitely recommend Viator

Excellent service!!! Timely pick up. Very knowledgeable tour guide who engaged with the customers.

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Trusted Customer

16 hours ago

Date of purchase: 01/09/2025

Easy to book

Excellent service, easy to book, clear communication. Thank you for the experience!

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Trusted Customer

17 hours ago

Date of purchase: 02/09/2025

We signed up for a Sumo heya experience and it was efficient and seamless. And I hate technology so it worked for me- hence my terrific review.

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Judith Mazza

17 hours ago

Date of purchase: 20/08/2025

Viator Customer Relations

Viator

12 hours ago

Hi , We're really sorry to hear that you feel this way. We take feedback like this seriously and would love the chance to learn more about your experience and see how we can make things right. Please send us a direct message or call us on (888) 680-1640 with more details so we can look into it and assist you further. Thanks for bringing this to our attention – your satisfaction is important to us, and we’re here to help! Best regards, Naoe

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Chloe H

17 hours ago

Date of purchase: 02/09/2025

What Chloe H said about Viator:

Must do in Capri

We had the best afternoon with Gennaro, he was amazing and brought us to all the spots along the coast of Capri we were hoping to see. Definitely the highlight of our trip. Would book with him again...

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Arieta Raskin

NYC

18 hours ago

Date of purchase: 02/09/2025

What Arieta Raskin said about Viator:

Daniel Marimon our captain was truly amazing went beyond his expectations- highly recommend him

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Trusted Customer

19 hours ago

Date of purchase: 02/09/2025

It was very fast and easy, I am so happy I booked with them

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Judy Weaver

19 hours ago

Date of purchase: 02/09/2025

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About Viator

No matter where you are in the world, you can count on Viator for booking memorable tours and activities. But this is no ordinary site for booking travel--with flexible cancellation, affordable payment plans, and around-the-clock customer service. We make it easy so you can focus on the fun stuff.

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1 (781) 800-5000

400 First Avenue, Needham, Massachusetts, 02494, United States