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Viator Reviews

https://www.viator.com

EXCELLENT

No matter where you are in the world, you can count on Viator for booking memorable tours and activities.

Service

4.5

7,928

908

176

167

687

9,866

ratings over the past year

48,913 out of 48,911 reviews

Trusted Customer

Feefo Verified

12 hours ago

perfect with full punctuality

Trusted Customer

Feefo Verified

13 hours ago

David Trautman

Feefo Verified

USA

13 hours ago

Trusted Customer

Feefo Verified

14 hours ago

Problems with confirmation

system automatically put in wrong email, which I caught too late. Tried to correct with your chat but unable to get a email confirmation of reservation.

Viator Customer Relations

Viator

6 hours ago

Hi, We're really sorry to hear that you feel this way. We take feedback like this seriously and would love the chance to learn more about your experience and see how we can make things right. Please send us a direct message or call us on (888) 680-1640 with more details so we can look into it and assist you further. Thanks for bringing this to our attention – your satisfaction is important to us, and we’re here to help! Best regards, Naomi

Mitchell Abramson

Feefo Verified

USA

14 hours ago

What Mitchell Abramson said about Viator:

Easy to use

Easy to use website and app on phone is great too.

Trusted Customer

Feefo Verified

14 hours ago

Highly recommend!!!

Viator is so easy to use and efficient. I’ve used them for three experiences so far and I will continue to use them. They made it extremely easy to take advantage of the value I had accumulated by my...

Lesa Caudill

Feefo Verified

USA

15 hours ago

Joseph Bailey

Feefo Verified

USA

15 hours ago

What Joseph Bailey said about Viator:

Search results are too global and confusing

The search and results are awful. Even when using qoutes to confine exact search criteria; I still get overwhelmed bu worldwide results. lately I have had to use google search to find tours in towns...

Viator Customer Relations

Viator

6 hours ago

Hi , We're really sorry to hear that you feel this way. We take feedback like this seriously and would love the chance to learn more about your experience and see how we can make things right. Please send us a direct message or call us on (888) 680-1640 with more details so we can look into it and assist you further. Thanks for bringing this to our attention – your satisfaction is important to us, and we’re here to help! Best regards, Sandra

Trusted Customer

Feefo Verified

15 hours ago

Pleased

Excellent thus far although have not yet done 3 booked tours. Only issue was app directed consumer to contact tour operator with question and in turn operator directed me back to Viator! Frustrating...