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Vaillant Reviews

https://www.vaillant.co.uk/

Rated

Excellent

Celebrating 150 years of innovation and partnership, Vaillant is a leading manufacturer of home heating products and services.

Service

4.5

ratings over the past year

Displaying all 70 reviews

Anthony Higgins

Worthing

5 days ago

Date of purchase: 30/06/2025

What Anthony Higgins said about Vaillant:

Dreadful customer service. Website is useless, it does not work as is the telephone which has a ridiculous amount of extension numbers.

Vaillant UK

Vaillant

4 days ago

Thank you for your review, we’re sorry to hear about your experience registering your appliance. We understand that your appliance has been registered, please email us at reviews@vaillant.co.uk with further information about your experience so that we can investigate further. We look forward to hearing from you. Kind regards, Vaillant

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Trusted Customer

5 days ago

Date of purchase: 30/06/2025

We had a faulty boiler. Booked an engineer late afternoon and they came following morning. Problem solved and fixed in one hour. Special thanks to Mohammed - very professional.

Vaillant UK

Vaillant

5 days ago

Thank you for your 5* review and taking the time to share your positive experience with our engineer Mohammed. It's always appreciated to receive comments like these, we're proud of our team and appreciate you taking the time to share your feedback. Kind regards, Vaillant

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Trusted Customer

5 days ago

Date of purchase: 26/06/2025

Advisor / Technical assistance very helpful and explained everything in great detail

Vaillant UK

Vaillant

5 days ago

Thank you for taking the time to leave us a positive review, we’re happy to hear about your experience with your technical advisor. Kind regards, Vaillant

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Trusted Customer

6 days ago

Date of purchase: 19/06/2025

No comment

Vaillant UK

Vaillant

4 days ago

Thank you for your 4* review. Kind regards, Vaillant

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Trusted Customer

12 days ago

Date of purchase: 21/06/2025

It just works

Vaillant UK

Vaillant

1 hour ago

Thank you for taking the time to leave us a positive review, we’re happy to hear this. Kind regards, Vaillant

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Gordon Furzer

Isle of Arran

12 days ago

Date of purchase: 16/06/2025

What Gordon Furzer said about Vaillant:

Reputed quality of product (ASHP+ Arotherm Cylinder), which combined with an efficient installer, gives me confidence in the system which a less expensive heat pump could not do.

Vaillant UK

Vaillant

1 hour ago

Thank you for your 5* review of your new Vaillant heat pump and cylinder, we're very pleased to hear that you have confidence in your new heating system. Kind regards, Vaillant

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Trusted Customer

12 days ago

Date of purchase: 21/06/2025

I managed to do what I needed to do without much fuss

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Howard Williams

Aberdare

13 days ago

Date of purchase: 20/06/2025

What Howard Williams said about Vaillant:

The website is easy to use, despite the registration numbers being very long.

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Trusted Customer

13 days ago

Date of purchase: 18/06/2025

easy to use and quite efficient, although doesn't confirm how long the warranty is for

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Trusted Customer

14 days ago

Date of purchase: 11/06/2025

Awkward

Vaillant UK

Vaillant

13 days ago

Thank you for taking the time to leave your review. We're sorry to hear that you have found part of your journey awkward and would like the opportunity to provide further support. If you feel like this could be useful, please don't hesitate to contact our Customer Service team; details of which can be found here: https://www.vaillant.co.uk/contact/contact/ Kind regards, Vaillant

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About Vaillant

Celebrating 150 years of innovation and partnership, Vaillant is a leading manufacturer of home heating products and services, dedicated to providing homeowners with reliable and efficient heating and hot water solutions that last. With a focus on customer satisfaction, Vaillant continuously seeks feedback to improve their customer service. This commitment ensures they consistently deliver high-quality products and exceptional support, making them a trusted choice for homeowners seeking dependable heating solutions.

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0330 100 3143

Vaillant Group UK Limited, Nottingham Road, Belper, Derbyshire, DE56 1JT, United Kingdom

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