How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Usborne Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 1,573 reviews

Trusted Customer

Feefo Verified

2 years ago

Lunghi i tempi di elaborazione e spedizione ordine

Ottimo, anche se i tempi di consegna sono un po' lunghi. Non mi hanno inviato un libro che avevo pagato con la spedizione, e me lo hanno mandato poi singolarmente.

Product reviews

Date of purchase: 19/01/2024

Karen Simmonds

Feefo Verified

2 years ago

What Karen Simmonds said about Usborne:

Yes it was

Sam Sheffield

Usborne

2 years ago

Hello Karen, We're so pleased that you had a great experience shopping with us and the First Magic Painting Zoo lived up to expectations'. Best wishes The Usborne Team

Product reviews

Date of purchase: 17/01/2024

Julie Horn

Feefo Verified

Bishop Auckland

2 years ago

What Julie Horn said about Usborne:

Fantastic learning books, they r brilliant and helpedenormously,

I would definitely reccomend these brilliant, books they helped tremendously well,for my grandchildren, well done,and beautifully presented too,keep up the fantastic work,thank you.

Sam Sheffield

Usborne

2 years ago

We're so pleased you have had great experience shopping with us and your Grandchildren loved the books.

Product reviews

Date of purchase: 16/01/2024

Jacky Luker

Feefo Verified

Faringdon

2 years ago

What Jacky Luker said about Usborne:

Fantastic Customer Service

There has been fantastic customer service when I reported the book had not arrived. The problem was due to DPD losing it………. Can’t fault Usborne service team as was resolved without any fuss and...

Sam Sheffield

Usborne

2 years ago

We're so pleased you had a great experience shipping with us and that we were able to resolve your issue. We hope the books live up to your epectations. With best wishes The Usborne Team

Product reviews

Date of purchase: 10/01/2024

Trusted Customer

Feefo Verified

2 years ago

Presents

Found on line

Sam Sheffield

Usborne

2 years ago

Dear Customer Thank you for your message, we are sorry that you have received a faulty book in your order and would like to send a replacement, please can you confirm that you are happy for us to do so? We look forward to hearing from you at your convenience. With kind regards The Usborne Team

Trusted Customer

2 years ago

Thank you for offering to replace the faulty Suoerheroes Activity book, which I accept. P,ease post to the original order delivery address. Thank you

Product reviews

Sam Sheffield

Usborne

2 years ago

Dear Customer Thank you for your message, we are sorry to hear that you have received a faulty book and would like to send out a replacement copy to you. Would you be happy for us to send this to the delivery address on your order or we can send to an alternative address if you wish. We look forward to hearing from you at your convenience. Kind regards The Usborrne Team

Trusted Customer

2 years ago

Yes please, send to the original delivery address. Thank you!

Date of purchase: 19/12/2023

Oleksandra Sinozatska

Feefo Verified

2 years ago

What Oleksandra Sinozatska said about Usborne:

Very user friendly experience

Sam Sheffield

Usborne

2 years ago

We're so pleased you had a great experience shopping with us and the books lived up to your expectations.

Product reviews

Date of purchase: 30/12/2023

Trusted Customer

Feefo Verified

2 years ago

Very satisfied customer. Great service and fast delivery.

Great service and support from the Usborne representative Debbie. She has experience of reading books with children and she was able to point me in the right direction to get just the right book that...

Product reviews

Date of purchase: 10/01/2024

Trusted Customer

Feefo Verified

2 years ago

I bought what I had seen elsewhere.

Sam Sheffield

Usborne

2 years ago

We're so pleased you had a great experience shopping with us and the books lived up to your expectations'.

Product reviews

Date of purchase: 09/01/2024

Trusted Customer

Feefo Verified

2 years ago

Consigliatissimo!

Libro ben fatto e arrivato nei tempi previsti

Sam Sheffield

Usborne

2 years ago

We're so pleased that you had a great experience shopping with us and the the books lived up to your expectations'.

Product reviews

Date of purchase: 06/12/2023

Anita Simmance

Feefo Verified

2 years ago

What Anita Simmance said about Usborne:

I bought these for my Great 6 year old Nephew. He absoloutely loved them.

I bought these for my Great 6 year old Nephew. He absoloutely loved them. So Usborne did everything right.

Sam Sheffield

Usborne

2 years ago

We're so pleased that your had a great experience shopping with us and your Great Nephew loved the titles that you purchased.

Product reviews

Date of purchase: 29/12/2023

Not received a review invite?

Usborne Book and Jigsaw Flags of the World

View all media (28)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Usborne Reviews

First Magic Painting Easter EggsMore reviews of this product (2)View product websiteun ottimo e originale prodotto

First Magic Painting ZooMore reviews of this product (3)View product websiteLike the magic painting books

Wipe-Clean Joined-up HandwritingMore reviews of this product (1)View product websiteThey were fantastic for my grandchildren to learn,and very well illustrated too,fantastic a job well done thank you

T. Rex Magic Painting BookMore reviews of this product (5)View product websiteThe book is prefect for my 5 year old grandson

Wipe-clean Lower-case LettersMore reviews of this product (1)View product websiteFor four year old boy, who made a good attempt at the letter formation

Little Children's Superheroes PuzzlesMore reviews of this product (3)View product websiteFour year old boy enjoyed the activities but disappointed that the pages fell out !

Christmas Activity BookMore reviews of this product (7)View product websiteBought it for 7 year old.

Early Years Wipe-Clean First WordsMore reviews of this product (1)View product websiteWill be good progression from Wipe Clean letter formation book

Look and Find Puzzles Dogs and CatsMore reviews of this product (1)View product website

Greek Myths for Little ChildrenMore reviews of this product (1)View product website

Lift-the-flap Questions and AnswersMore reviews of this product (3)View product website

Look Inside MathsMore reviews of this product (3)View product website

WeatherMore reviews of this product (1)View product website

Don't Tickle the Monkey!More reviews of this product (2)View product websiteGreat book for a one year old. Strong construction and great sounds and illustrations to make children smile!

Usborne Atlas and Jigsaw The WorldMore reviews of this product (6)View product website

Magic Paint Yourself CalmMore reviews of this product (3)View product websiteBuon prodotto! Ottimo per intrattenere i bambini

Poppy and Sam and the KittenMore reviews of this product (2)View product websiteAdorabile libro per raccontare storie animate

Romans Sticker BookMore reviews of this product (2)View product websiteyes the Roman sticker book was definitely suitable for a 6 year old.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?