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Usborne Reviews | Customer Service Reviews for https://www.feefo.com/reviews/usborne | Feefo

Displaying all 1,528 reviews

Simon Mobbs

Feefo Verified

5 years ago

What Simon Mobbs said about Usborne:

Easy to use website. Good prices. Uncomplicated delivery process.

Product reviews

Date of purchase: 12/04/2021

Trusted Customer

Feefo Verified

5 years ago

Quick and attractive product

Product reviews

Date of purchase: 11/04/2021

Trusted Customer

Feefo Verified

5 years ago

I ordered and paid for theee books . I received one but the form inside in

You could send me all the books I ordered and paid for instead of just sending one with a receipt inside showing three had bee delivered when there was only one book .

Lisa

Usborne

5 years ago

I'm so sorry to hear about this problem. Please do email orders@usborne.com and our customer services team will look into this for you. Lisa

Date of purchase: 24/04/2021

Trusted Customer

Feefo Verified

5 years ago

Fabulous service, fabulous books, the recipient is thrilled! **

The recipient was thrilled with his book delivery. Will definitely purchase from here again!

Product reviews

Date of purchase: 24/04/2021

Janine Walkden

Feefo Verified

5 years ago

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What Janine Walkden said about Usborne:

Brilliant service!

Absolutely brilliant service. I was advised by the lovely Teri on which books would be suitable for my little boy and she was spot on, he loves it. Will be purchasing again!

Product reviews

Date of purchase: 09/04/2021

Nicola Collis

Feefo Verified

5 years ago

What Nicola Collis said about Usborne:

Problems but sorted out

The book I ordered did not arrive but the agent whose page I had ordered through chased it up for me. I have now received the book and a refund of the postage. Unfortunately this was a birthday...

Product reviews

Date of purchase: 20/04/2021

Trusted Customer

Feefo Verified

5 years ago

Prompt delivery, good packaging. Product was fantastic value for money - an amazing offer!

Product reviews

Date of purchase: 09/04/2021

Trusted Customer

Feefo Verified

5 years ago

Excellent service

Absolutely excellent service from Freya at little Lothian bookshop, I didn’t know what to buy for my nieces and nephew and she was great at making recommendations

Date of purchase: 22/04/2021

Vicky Worrell Dearing

Feefo Verified

5 years ago

What Vicky Worrell Dearing said about Usborne:

Never recieved this item

Rubbish! Not recieved

Lisa

Usborne

5 years ago

I'm so sorry you have not yet received your book. I checked with our customer services and it seems your address was incomplete. Someone from customer services will be contacting you today to sort this out. Lisa

Vicky Worrell Dearing

5 years ago

Wow, wow, wow. Got a phone call from a lovely lady. All sorted. Book has arrived and its great. Great quality too. Havent had customer service like this in probably 20 years. Will recommed to everyone now. Thank yiu so much.

Lisa

Usborne

5 years ago

Thanks so much for letting us know - that's made my day! And I'm glad you like the book too. Thank you. Lisa

Date of purchase: 05/04/2021

Harj Pal

Feefo Verified

Scunthorpe

5 years ago

What Harj Pal said about Usborne:

Absolutely love them

So accurate perfect quality books

Product reviews

Date of purchase: 20/04/2021

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