Brastop US Reviews

Hi there, Thank you for sharing your review. I'm sorry to hear that your recent experience with us wasn't as expected. To simplify the process for our overseas customers, we’ve introduced a standard fee that covers a tracked and insured return service, ensuring your parcel reaches us safely and is processed more quickly. If you prefer, you can return items using a courier of your choice, paying them directly for the shipping cost. We recommend choosing a tracked service and keeping a postage receipt for your records. Please note that refunds for returns sent this way are processed manually and may take up to 14 working days once received at our warehouse. You can find more information on our return shipping fees and process here: https://us.brastop.com/pages/returns#q1 Should you require any further assistance with your return, or have any more questions, please reach out to us at support@brastop.com and we will be happy to help. We appreciate your feedback, and will keep it in mind as we work to enhance our returns process. Thank you again for your feedback! Best wishes, The Brastop Team

Hi there, Wow, thank you so much for your amazing feedback! It truly means the world to us to know that you’ve been shopping with us for years and have always been happy with our products and service. Your loyalty and kind words inspire us to keep doing our best every day. We’re so grateful to have you as part of the Brastop family and look forward to serving you for many more years to come! 💖 Best Wishes, The Brastop Team

Hi there, Thank you for your feedback. We’re sorry to see that your experience didn’t meet your expectations. We’d love to hear more from you, so if you have any specific concerns or suggestions, please feel free to contact our Team at support@brastop.com or via Chat. Your satisfaction is very important to us, and we’re here to assist you in any way we can. :) Best Wishes, The Brastop Team

Hi there, Thank you so much for your wonderful feedback! We're thrilled to hear that the shipping process was smooth and that you were happy with our service. We truly appreciate your support! :) Best Wishes, The Brastop Team