Brastop US Reviews

Hi there, Thanks for taking the time to share your honest review. I’m sorry to hear that your recent purchase didn't turn out to be the perfect fit this time around. We understand how frustrating it can be when sizing and fit don't meet expectations. It's important to note that sizing and fit can vary significantly between different styles and brands. We appreciate your understanding in this matter. Our team is here to help you find the right fit and offer further advice on styles that may better suit your preferences. If you have any specific concerns or if you'd like personalised assistance, please feel free to reach out to our team at support@brastop.com. We're more than happy to provide additional fitting and style advice to ensure your next purchase exceeds your expectations. I'm sorry to hear that our current returns process has let you down. Our team has been working hard to improve the returns experience for our overseas customers. This includes establishing a standard return shipping fee that we hope is more cost effective than arranging to send a parcel with a carrier independently. This is a tracked and insured shipping service so that we can track your return parcel's journey and offers a faster processing timeframe. You can choose not to use the returns portal and post your return using a carrier of your choice, paying the carrier directly for any shipping costs. The address for our international returns is: Brastop Returns Torque WO1 Building, Wortley Moor Road, Leeds LS12 4JH United Kingdom Should you wish to use a carrier of your choice, we would ask that you kindly obtain your postage receipt should you need to track your return. Please be advised that refunds for orders returned using the customer’s choice of courier will be refunded within 14 working days of receipt at our warehouse as these are processed manually. My apologies once again for any disappointment caused, your insights will enable our team to continually improve and enhance the quality of our service. Best wishes, The Brastop Team

Hi there, We're grateful for you taking the time to share your wonderful experience! Hearing that you're delighted with the products you bought brings us great joy. Your satisfaction is our top priority, and having customers like you makes our efforts incredibly rewarding. Best wishes, The Brastop Team

Hi there, I'm glad to hear you've had positive experiences with Brastop, especially considering your hard-to-fit size. While shipping may take a bit longer, I'm pleased to know it hasn't posed any problems for you otherwise. If there's anything else we can assist you with, please don't hesitate to let us know! Best Wishes, Brastop Team

Hi there, Thank you so much for your wonderful review! We're delighted to hear that you found our bras to be perfect and of high quality, and that you were pleased with our fast shipping. It's especially gratifying to know that even across the pond, we were able to meet your expectations. Your satisfaction is our highest priority, and we're thrilled to be your new go-to place for lingerie. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again soon! :) Best Wishes, Brastop Team