How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Urban Flower Reviews | Customer Service Reviews for https://www.feefo.com/reviews/urban-flower | Feefo

Displaying all 9,724 reviews

Cathy

6 years ago

Date of purchase: 24/01/2019

What Cathy said about Urban Flower:

Beautiful flowers. Service was great. Would definitely use again

Carli Jeffrey

Urban Flower

6 years ago

Thank you so much Cathy, the Pure Delight is a wonderful choice

See full customer review

Trusted Customer

6 years ago

Date of purchase: 21/01/2019

Perfect timing

Delivered when we wanted. Haven’t seen final outcome, but we received a nice note from the recipient.

Carli Jeffrey

Urban Flower

6 years ago

Very glad to hear you're happy with the delivery

See full customer review

Sandra

Central Coast

6 years ago

Date of purchase: 24/01/2019

What Sandra said about Urban Flower:

The service was friendly and excellent.

Carli Jeffrey

Urban Flower

6 years ago

Thanks Sandra

See full customer review

Christine

6 years ago

Date of purchase: 23/01/2019

What Christine said about Urban Flower:

Excellent service the receivers loved the flowers Thanks

Carli Jeffrey

Urban Flower

6 years ago

Thank you Christine, I hope they enjoy their Byron arrangement

See full customer review

Mitchell

6 years ago

Date of purchase: 23/01/2019

What Mitchell said about Urban Flower:

the driver was very difficult to organise a drop off with at the hospital.

Carli Jeffrey

Urban Flower

6 years ago

Hi Mitchell, I've tried to call a few times to get a bit more feedback. My records say that your delivery was signed for successfully, so want a bit more info from you if possible.

See full customer review

Brenda

6 years ago

Date of purchase: 19/01/2019

What Brenda said about Urban Flower:

Very happy with the customer service and the person receiving the flowers was delighted. I would recommend Urban Flowers.

Carli Jeffrey

Urban Flower

6 years ago

I'm really glad to hear this Brenda, thank you for your thoughtful feedback

See full customer review

Carol

6 years ago

Date of purchase: 22/01/2019

What Carol said about Urban Flower:

Easy online ordering and quality plants

Super easy to order online, fast delivery and great quality plants and pots. Urban Flower has been my go-to place to order thoughtful gifts!

Carli Jeffrey

Urban Flower

6 years ago

Thank you Carol for loving our plants as much as we do!

See full customer review

kathy

6 years ago

Date of purchase: 16/01/2019

What kathy said about Urban Flower:

customer service?

i don't know if my order was delivered. i sent an email and did not receive a response.

Carli Jeffrey

Urban Flower

6 years ago

Hi Kathy, Your orchid plant was delivered by my driver Vai to Alice last Wednesday at the Hills Private Hosptial about 1pm. I'm sorry I didn't receive your email? I always try to email back straight away.

Warmest,

Carli

kathy

6 years ago

yes, it would be nice if Carl could call to see what Alice thinks of this plant. thank you

Carli Jeffrey

Urban Flower

6 years ago

Hi Kathy, Alice loved her plant, we talked about ways she can care for it too. She said that she did ask the family to thank you as well. She is a lovely lady :)

kathy

6 years ago

Thank you for checking on this.

kathy

6 years ago

Carl verified flowers were delivered and recipient loved them. Thank you for your promptness.

See full customer review

Catherine

North Parramatta

6 years ago

Date of purchase: 21/01/2019