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Urban Flower Reviews | Customer Service Reviews for https://www.feefo.com/reviews/urban-flower | Feefo

Displaying all 9,800 reviews

Suzanne

6 years ago

Date of purchase: 08/02/2019

What Suzanne said about Urban Flower:

VERY DISAPPOINTED

VERY ORDINARY DELIVERY AT 8.00PM THAT FRIDAY EVENING AND IF IT WAS TO A BUSINESS ADDRESS THE FLOWERS WOULD BE DEAD BY THE MONDAY.

Carli

Urban Flower

6 years ago

Hi Suzanne, thank you for taking the time on the phone to fill me in on your experience tonight. I appreciate your ongoing support.

Warmest, Carli

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Susan

6 years ago

Date of purchase: 08/02/2019

What Susan said about Urban Flower:

Excellent, customer-friendly and attentive service

My request made online from NZ for a bouquet of flowers to be delivered to a friend's apartment in Sydney's inner west was finalised and completed within 2 hrs. I did ask for confirmation of...

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Carli

Urban Flower

6 years ago

I'm so glad to hear this Sue, it was a beautiful bouquet, I delivered it myself! Take care, Carli

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Laura

6 years ago

Date of purchase: 07/02/2019

What Laura said about Urban Flower:

Didn't deliver until nearly 9pm when I paid for prior to 5pm. I never saw the bunch so not sure of how it looked as it was a florist's pick. Would be good to see a photo

Carli

Urban Flower

6 years ago

Hi Laura, Thank you for letting me know. I'd like to look into your order a little more. I've just sent you an email - would love to talk if you can. Cheers, Carli

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Matt

6 years ago

Date of purchase: 11/02/2019

What Matt said about Urban Flower:

Great service. Flowers look amazing! Highly recommend

Carli

Urban Flower

6 years ago

Thanks Matt, glad our flowers impressed!

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Trusted Customer

6 years ago

Date of purchase: 14/02/2019

The smallest bunch of dead flowers I have ever seen.

The flowers were half dead and terrible looking and extremely small for what I paid.

Carli

Urban Flower

6 years ago

Thank you for the chat.

Trusted Customer

6 years ago

Received a phone call immediately to resolve my unhappiness. Must say, very professional and apologetic. Lovely to deal with and happy with the outcome. Will support Urban again as they are Australian and very easy to deal with.

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ANGELA

samoa

6 years ago

Date of purchase: 04/02/2019

What ANGELA said about Urban Flower:

Good thank you. As an overseas customer it would be nice to be able to track where flowers are to gage eta. Otherwise, all good and my daughter loved her flowers

Carli

Urban Flower

6 years ago

Thanks Angela for you feedback, we're a small family business but working on how to integrate some of those special tracking services soon. Take care, Carli

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Trusted Customer

6 years ago

Date of purchase: 12/02/2019

Very helpful in ordering last minute fiddle leaf fig tree gift for Valentine's Day from interstate. Thank you Urban Flower team.

Carli

Urban Flower

6 years ago

No problem, thank you, we love those fiddles!

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Trusted Customer

6 years ago

Date of purchase: 11/02/2019

The flower arrangement was beautiful. It has been a whole week and the flowers still look brand new Im very happy with them

Carli

Urban Flower

6 years ago

Wonderful to hear that, we try to source the freshest we can, and glad to hear the longevity at home is good too.

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Anne

6 years ago

Date of purchase: 19/02/2019

What Anne said about Urban Flower:

Very satisfied

The flowers were gorgeous and just like the picture! I ordered these from London to my friends in Sydney and so there is always a risk when you do it online. They arrived with our friends and were...

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Carli

Urban Flower

6 years ago

Fantastic Anne, so grateful you took the time to let us know. We really work hard to make sure each arrangement is super impressive. Take care, Carli

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Trusted Customer

6 years ago

Date of purchase: 13/02/2019

Prompt and reliable in delivery. Legitimate florist you can rely on who are true locals so rest assured you won’t get scammed. The flowers were beautiful and almost exactly like the photo, only...

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Carli

Urban Flower

6 years ago

Thank you for your thoughtful review of your flowers and my small business. It's my family business (almost 50 years old!) so this means a lot to me. Warmest, Carli.

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