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Urban Brew Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,190 reviews

Trusted Customer

Feefo Verified

1 month ago

Great Coffee - Great Service

You guys are amazing, responsive and super helpful and your coffee is wonderfully smooth and rich.

Ivan

Urban Brew

1 month ago

You’ve made our day with this! We’re so glad we’ve been able to help quickly and that you’re loving the smooth, rich coffee. Thanks so much for the kind words and support. ☕❤️-Ivan

CINDY BURGESS

Feefo Verified

AUS

1 month ago

What CINDY BURGESS said about Urban Brew:

The whole transaction was easy, and coffee is amazing 🤩

Ivan

Urban Brew

1 month ago

Love hearing this! We’re so glad everything was easy from start to finish, and that the coffee hit the spot. Thanks for choosing us. ☕❤️-Angelina

Paul Allanson

Feefo Verified

AUS

1 month ago

What Paul Allanson said about Urban Brew:

Brilliant

Easy ordering and fast delivery. I ordered a selection and most are perfect and flavorful coffees. The double shot really "opens the eyes " !

Ivan

Urban Brew

1 month ago

WOHOO! We’re glad ordering was easy, delivery was quick and that you’ve found some favourites in the mix. And yes, Double Shot definitely knows how to make itself known in the morning! 😊☕-Ivan

Angus MacMillan

Feefo Verified

1 month ago

Ivan

Urban Brew

1 month ago

Thanks so much for the perfect score and support! 😊☕-Ivan

Jan Stanes

Feefo Verified

AUS

1 month ago

What Jan Stanes said about Urban Brew:

wonderful service and coffee

Love the coffee for a start and the service is wonderful . We live in a rural area and never have to wait more that a week for delivery .

Ivan

Urban Brew

1 month ago

That’s wonderful to hear! We’re so glad you’re loving the coffee and service, and that delivery has still been reliable for you in a rural area. We really appreciate your support. ☕❤️-Ivan

Linda

Feefo Verified

AUS

1 month ago

What Linda said about Urban Brew:

Gone back to Nespresso.

Coffee had little flavour even with 2 capsules. Waited over a week for delivery ( ****** Australia post). The guy in the videos is REALLY ANNOYING, looks like he has had one cup too many.

Ivan

Urban Brew

1 month ago

Thanks for sharing your feedback, Linda. We’re sorry to hear the coffee didn’t hit the mark for you, and we completely understand the delivery delay would have been frustrating too. For the best flavour from our pods, we recommend using the short shot setting, around 30-40ml, as this gives the best extraction. We’ve also sent you an email, as we want to make sure you’re happy no matter what. ☕❤️-Ivan

Leanne Crockford

Feefo Verified

AUS

1 month ago

What Leanne Crockford said about Urban Brew:

Delicious coffee

From order to delivery was 3 days, carefully packaged. We thought it was great. We ordered long, intensity 14, mint choc and chocolate and they are all delicious and fresh. We appreciated the...

Ivan

Urban Brew

1 month ago

This is so great to hear! We’re glad everything arrived quickly and safely, and that you’re enjoying such a good mix of flavours. Love that the coffee tips and rewards system have been helpful too. We’re thrilled to be your new go-to!☕❤️-Ivan

Carey Parsons

Feefo Verified

AUS

1 month ago

What Carey Parsons said about Urban Brew:

Thank you

Always received timely, and love the notes

Ivan

Urban Brew

1 month ago

That’s lovely to hear, thank you so much, Carey! We’re so glad your orders have been arriving on time and that the little notes are bringing a smile. We really appreciate your support. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

Excellent, speedy delivery as promised , customer follow up in terms of degree of satisfaction also excellent. I would recommend as coffee is the best.

Ivan

Urban Brew

1 month ago

This is wonderful to hear! We’re so glad your order arrived quickly and that the follow-up made you feel looked after. Best coffee is a huge compliment, and we really appreciate the recommendation. ☕❤️-Ivan

Leonie Douglas

Feefo Verified

AUS

1 month ago

What Leonie Douglas said about Urban Brew:

Do not hesitate just order!!! You will not regret it.

Excellent service great communication. Great tasting coffee pods and never have to worry about running out of coffee now as we cannot buy pods to fit our machine locally.

Ivan

Urban Brew

1 month ago

This is fantastic to hear! We’re so glad the pods have been a great fit for your machine and that the subscription gives you one less thing to think about. Thanks for the lovely recommendation and for trusting us to keep the coffee coming. 😊☕-Ivan

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