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Urban Brew Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,163 reviews

Trusted Customer

Feefo Verified

1 month ago

Highly recommended

Excellent service. Courteous and very helpful with questions and accepting honest answers. Willing to take extra mile to send more coffee samples without charging postage. All in all a very...

Ivan

Urban Brew

1 month ago

This is wonderful to hear! We’re so glad you had such a positive experience with us, and that we could help with your questions and samples along the way. Thanks so much for the recommendation and kind words. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

great product

Ivan

Urban Brew

1 month ago

Glad you’re enjoying it! Thanks so much for the support.☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

Best coffee and service

Always good and very prompt.

Ivan

Urban Brew

1 month ago

We love hearing this! So glad the coffee and service have been consistently good, and that your orders have been arriving promptly. ☕❤️-Ivan

Miranda M

Feefo Verified

AUS

1 month ago

What Miranda M said about Urban Brew:

Coffee Shop Quality at Home ☕️

Love Urban Brew Pods. They are convenient, and makes consistently great coffee every time. Ordering online is simple, the delivery is always fast, and every order feels extra special with the...

Ivan

Urban Brew

1 month ago

This is such a lovely review, thank you! We’re so glad the pods are giving you that café-quality coffee at home, especially on busy mornings. It’s great to hear ordering, delivery and the little personal touches have made the experience feel easy and special too. ☕❤️-Ivan

Naomi Chen

Feefo Verified

AUS

1 month ago

What Naomi Chen said about Urban Brew:

Better than supermarkets, cheaper than Nespresso

Absolutely love this coffee. I drink a lot of coffee and am a bit tight - in early 2022 found these guys had great offers (like seriously cost effective) and even more pleasing the coffee is so good....

Ivan

Urban Brew

1 month ago

This is brilliant to hear, Naomi! We love that #10 has become your sweet spot, and even better that the pods are fitting smoothly across your machines at home and work. Great coffee that doesn’t cost a fortune is exactly what we’re about, so this means a lot. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

It has always been very easy.. I had to cancel one order and that was easy.

Ivan

Urban Brew

1 month ago

We’re really glad to hear everything has been easy, even when you needed to cancel an order. Thanks so much for sharing your experience with us. ☕❤️-Ivan

Robert Burns

Feefo Verified

AUS

1 month ago

What Robert Burns said about Urban Brew:

Service Received!

Excellent!

Ivan

Urban Brew

1 month ago

Thanks, Robert! Excellent is exactly what we love to hear. We really appreciate you taking the time to share this.😊☕-Ivan

Jackie Dunstall

Feefo Verified

AUS

1 month ago

What Jackie Dunstall said about Urban Brew:

. Have been with Urban Brew quite a few years staff are always curious

Always very helpful and respond very quickly to queries. Have been with Urban Brew for quite a few years and have had no problems at all. Thank you to the always curious staff at Urban Brew.

Ivan

Urban Brew

1 month ago

We really appreciate your support over the years, Jackie! It’s wonderful to hear we’ve been able to help quickly whenever you’ve needed us. We’ll take “curious” too, but we’re hoping that was “courteous” - either way, we’re grateful for the kind words! ☕😊❤️-Ivan

Jackie Dunstall

1 month ago

Sorry auto correct yes I meant courteous

Trusted Customer

Feefo Verified

1 month ago

Nice coffee

Fine

Ivan

Urban Brew

1 month ago

Glad you enjoyed the coffee! Thanks so much for taking the time to leave a review. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

The service was fine but the cost of postage etc wasn’t

Ivan

Urban Brew

1 month ago

Thanks for the honest feedback. We’re glad the service was good, though we completely understand postage costs can be frustrating. We’ve shared this feedback with Toby and the team, as we’re always looking at ways to make the overall experience better. ☕❤️-Ivan

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