How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Universal Fans Reviews

Displaying all 2,001 reviews

Drew

Feefo Verified

Newcastle, NSW

4 years ago

What Drew said about Universal Fans:

Good range, great prices and just an easy hassle free purchasing experience

Purchasing experience via the website was quick and easy. The range of products to choose from was great, the prices were competitive, including a sign-up discount, and shipment was very quick. ...

Product reviews

Date of purchase: 29/10/2021

Gary Scott

Feefo Verified

4 years ago

What Gary Scott said about Universal Fans:

Rather poor given that you would not take the unit back because I had opened the box, big deal.

Customer Service

Universal Fans

4 years ago

Hi Gary,We understand your frustration, and as we've explained, we have to take a strict approach regarding open boxes as many times in the past customers stated they opened the box and only looked at the product without touching anything else; but the reality is that there were parts missing, the protective wrapping removed/opened, parts packed back incorrectly and there was damage to the box or parts etc. We are committed to selling brand new products that have not been tampered with in any way, and we trust this is important to you as a buyer.Due to this, we are very upfront and transparent regarding our returns policy, its clearly outlined in detail on our website including all the conditions and we also include information on the order confirmation in bold to highlight the requirement that the boxes must not be opened.We'd encourage you to get in touch with us for further assistance.Regards,The team at Universal Fans

Date of purchase: 29/10/2021

MALCOLM AGNEW

Feefo Verified

4 years ago

What MALCOLM AGNEW said about Universal Fans:

Prompt delivery

Date of purchase: 20/10/2021

Trusted Customer

Feefo Verified

4 years ago

Outstanding service and Great Products.

Universal Fans have been great to deal with. We have purchased several products from their online store now and have been happy with the products and the service. They were quick to respond via email...

Product reviews

Date of purchase: 20/10/2021

Warren Hicks

Feefo Verified

4 years ago

What Warren Hicks said about Universal Fans:

Highly recommended

Exactly what I needed. Good price and delivery.

Date of purchase: 05/10/2021

Damer Builders

Feefo Verified

parkdale

4 years ago

What Damer Builders said about Universal Fans:

Beautiful selection

The service was fantastic. Our sales lady new her products and helped us select the perfect fans for our new home.

Product reviews

Date of purchase: 20/10/2021

William Aird

Feefo Verified

Clifton Springs

4 years ago

What William Aird said about Universal Fans:

Very efficient and prompt service. Helpfully advice

Date of purchase: 21/10/2021

Trusted Customer

Feefo Verified

4 years ago

Wide variety of ceiling fans, knowledgeable and polite staff, great advice for raked ceilings, delivery arrived quickly, easy advice about return of non-used components.

Product reviews

Date of purchase: 18/10/2021

Hunter Building Group

Feefo Verified

4 years ago

What Hunter Building Group said about Universal Fans:

Superb

Brilliant service prompt delivery and great products at a competitive price. Thankyou

Product reviews

Date of purchase: 21/10/2021

Trusted Customer

Feefo Verified

4 years ago

Great Customer Service

Ordering process was easy to use. Upon delivery when only one of the two exhaust fans were received, the assistance to rectify the issue was courteous and prompt. The problem was cleared up and the...

Product reviews

Date of purchase: 18/10/2021

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Universal Fans Reviews

Fanco Breeze AC - 52 (132cm) - White Motor - White Blades - No lightMore reviews of this productView product websiteLooks beautiful and works great.

Claro Sleeper DC - 56 (142cm) - White Motor - White Blades - LED lightMore reviews of this productView product websiteLooks fantastic and is really effective. Having the light in the fan has given us a great option rather than having down lights.

Urban 2 Outdoor ABS 132cm (52 ) White w/ E27More reviews of this productView product websiteLooks good and so effective. Great having the speed options. Easy to clean.

Hunter Pacific Pinnacle DC - 52 (132cm) - White with remote and wall controlMore reviews of this productView product websiteEasy to use, quiet, effective in Sydney's humdity

Airbus 9 (225) - 150mm side ducted motor onlyMore reviews of this productView product websiteThankyou for your kind service and products

TT Mixflow Inline Fan 150 with Inbuilt Speed Switch & PlugMore reviews of this productView product websiteEasy company to deal with

SAV2.5GB Solarark Solar Powered Wall Ventilator FeaturesMore reviews of this productView product websiteProduct is what it was described and works efficiently.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?