I purchased a exhaust fan, which had to be ordered in, it took one week, all good.
I pick it up and the electrician opened the box and said this will not fit so l returned it and was told no refunds...
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Vanessa
Universal Fans
4 years ago
Hi there,
We are sorry to hear that you are unhappy with our decision, and we do understand that these situations can be frustrating.
As we’ve explained in previous communication, your request fell under our change of mind policy, since we delivered the correct product that you purchased.
Please notice that our change of mind returns policy goes beyond what’s required of us within Australian Consumer law, which does not include us bearing the responsibility to collect goods under change of mind. However, we do understand that mistakes can be made and tried to assist by offering you a return and credit.
Regards,
The team at Universal Fans
We find the service and choice to be excellent. The time taken to explain things was appreciated. It was good to be able to go to the store, decide on the fan and take it home in a short period of...
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