No problem even when we wanted to exchange our purchase and re-order as we hadn't ordered fans with lights, emailed them and they replied quite quickly with exchanging them there was no problem at...
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Product reviews
Date of purchase: 12/01/2026
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Trusted Customer
Feefo Verified
4 months ago
Product reviews
Date of purchase: 30/01/2026
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DH
Dean Hanan
Feefo Verified
4 months ago
What Dean Hanan said about Universal Fans:
great
Product reviews
Date of purchase: 08/01/2026
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Graeme McGechan
Feefo Verified
AUS
4 months ago
What Graeme McGechan said about Universal Fans:
Good
Product reviews
Product
Universal Fans
4 months ago
Thank you for your feedback.
We’re sorry to hear you experienced difficulty with the mounting bracket. This isn’t something we’ve encountered before with the TT Silent units, which we’ve been supplying for over 10 years without similar feedback.
When you contacted us regarding your order, we requested photos of the installation issue so we could better understand the problem and assist with a solution. Unfortunately, we didn’t receive a reply. Images are usually the first step in helping us identify whether there may be an installation adjustment required or if a replacement part is needed.
We’re always keen to resolve any concerns quickly, so please feel free to get back in touch with some photos and we’ll be very happy to assist further.
Responses could be quicker and either them or the carrier sent a broken box. where the guts has spilled. The carrier didn't ring the door bell or leave the item where requested. Universal Fans told...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.