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Under the Rose Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-rose | Feefo

Displaying all 1,808 reviews

Fern

7 years ago

Date of purchase: 19/02/2018

What Fern said about Under the Rose:

Prompt and quality service.

Saw Under The Rose on John Lewis so went direct rather than order through JLP. So much quicker and more choice. Excellent packaging. Overall, I would definitely use again and recommend.

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Sue

7 years ago

Date of purchase: 26/02/2018

What Sue said about Under the Rose:

Bad weather

It’s not your fault but I have not received the parcel yet not had any post for 4 days due to the weather. Looking forward to receiving it

Tracy

Under the Rose

7 years ago

Thank you for your feedback Sue, I think the snow has been particularly bad where you are which has caused the delays in delivery. Your order left us the same day and I understand you have now received it. Hope the weather is improving too!

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Trusted Customer

7 years ago

Date of purchase: 18/02/2018

Despatch not as it claims

When purchasing my item it stated that if bought before 2pm it would be despatched the next day. I then recieved an email 2 days later stating it had been despatched.

Tracy

Under the Rose

7 years ago

I'm so sorry that there was a delay getting this order out and it was not sent the same day. Completely our fault and I'm sorry. Best wishes Tracy

Trusted Customer

7 years ago

The item I ordered was beautiful and greatly recieved as a gift. No faults with item at all.

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Sarah

7 years ago

Date of purchase: 16/02/2018

What Sarah said about Under the Rose:

Really fast service

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Jackie

7 years ago

Date of purchase: 15/02/2018

What Jackie said about Under the Rose:

To be honest I was disappointed with the item as the first letter was not complete. I would have sent it back but it was a gift for a loved 1 who was leaving the country so I didn't have time to...

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Tracy

Under the Rose

7 years ago

Thank you for your Feedback Jackie. Im sorry to hear this and had we been aware we would of course put this right. As you've had to gift the item already we've put a little something in the post today as way of an apology. Best wishes Tracy

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Trusted Customer

7 years ago

Date of purchase: 21/02/2018

Lovely bracelet

Excellent, quick service. Lovely bracelet.

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Jaimie

7 years ago

Date of purchase: 12/02/2018

What Jaimie said about Under the Rose:

Really fast service as well and nice presentation box too.

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Trusted Customer

7 years ago

Date of purchase: 10/02/2018

Presentable and nice gift. I’d advice to write less to get bigger font which is easier to read.

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Ranisha

7 years ago

Date of purchase: 10/02/2018

What Ranisha said about Under the Rose:

Second time using Under the Rose, excellent as they were the first time. I wanted to know where my parcel was, they were very helpful in there email.

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Trusted Customer

7 years ago

Date of purchase: 08/02/2018

VERY HELPFUL &GREAT SERVICE

I bought a personal picture charm, they didn't have an upload a picture option on there webpage so i email them and asked if they could do it for me, they said to send a picture via email so i sent a...

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About Under the Rose

Some sentiments are so intimate they can be hard to put into words. Be it a message, a word or a name. Something to celebrate, inspire, encourage, or simply because… Under the Rose is a unique new collection of fine silver necklaces, bracelets, and tiny photo charms created to treasure, to evoke emotion and memories. Each item is inscribed or coded with a word or message or with a photo that has a special meaning for the two of you, whether it’s a family member, a loved one or a close friend. You can choose one of our messages or personalise with a message of your own. But whichever you decide, you’ll be giving a distinctive piece of personalised jewelry that’s a constant reminder of the two of you.

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08455192787

First Floor, Unit 5, Kingston House, Portsmouth Road, Surbiton, Surrey, KT6 5QG, United Kingdom