There was a front desk staff member if we needed anything during day hours. We had the experience of 3 different staff, one staff member was extremely friendly and lovely and the other two were not...
Impecable, limpieza, equipamiento, ubicación y atención del anfitrión!
Richard
UnderTheDoormat
9 months ago
Dear Maria,
Thank you so much for your wonderful review! We’re thrilled to hear that everything from the cleanliness and equipment to the location and our team’s attention made your stay perfect. We always strive to provide an agile and seamless experience for all our guests. Your fantastic feedback motivates us to continue delivering the best possible service for our guests. We’d love to welcome you back for another flawless stay in the future!
Best Wishes, Sonali on behalf of UnderTheDoormat.
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Trusted Customer
9 months ago
Date of purchase: 07/09/2024
They gave me complimentary cleaning which was very nice of them. I extended my stay but they gave me no discount
Richard
UnderTheDoormat
9 months ago
Dear Guest,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We do understand your disappointment regarding the lack of a discount for your extended stay. We strive to offer competitive rates, but we appreciate your feedback. Should you decide to stay with us again, we’d love the opportunity to offer you a even better experience.
Best Wishes, Sonali on behalf of UnderTheDoormat.
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evgenia
greece
9 months ago
Date of purchase: 31/08/2024
What evgenia said about UnderTheDoormat:
clear instructions, cleanliness, full equipped
Richard
UnderTheDoormat
9 months ago
Dear Evgenia,
Thank you for your feedback! We're glad to hear you enjoyed the cleanliness and the well-equipped space. Regarding the pricing, we aim to keep it in line with the season, the type of property, and the level of service we provide to ensure a great experience for all our guests.
We appreciate your input and hope to welcome you back soon!
Best Wishes, Sonali on behalf of UnderTheDoormat.
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Tinika Pasinetti
9 months ago
Date of purchase: 31/08/2024
What Tinika Pasinetti said about UnderTheDoormat:
Would recommend. Someone met us at the property to show us around and they frequently checked in to see if we needed anything, as well as replied promptly to all inquiries
Richard
UnderTheDoormat
9 months ago
Dear Tinika,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found the location convenient and the home comfortable. It's wonderful to know that our team could be there to greet you and provide support throughout your visit, and we're happy that our quick responses made a positive impression. We truly appreciate your recommendation and can’t wait to welcome you back for another great stay in the future!
Best Wishes, Sonali on behalf of UnderTheDoormat.
I got all attention needed. The communication was easy, including requests for early check in and late check out.
Richard
UnderTheDoormat
9 months ago
Dear Andrea,
Thank you for sharing your feedback! We’re glad to hear that the communication and flexibility worked well for your stay, and that the property was a good fit for your family. It’s always our goal to make things as seamless as possible for our guests. We hope to welcome you back soon!
Best Wishes, Sonali on behalf of UnderTheDoormat.
Very responsive. Email and WhatsApp made for a quick turnaround in queries and the check-in and out process was excellent.
Richard
UnderTheDoormat
9 months ago
Dear Guest,
Thank you for your kind review! We're happy to hear that our responsiveness and the ease of communication made your experience smooth. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us.
Best Wishes, Sonali on behalf of UnderTheDoormat.
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Trusted Customer
9 months ago
Date of purchase: 31/08/2024
Impeccabile anche nel risolvere piccole disfunzioni del impianto adpirazione
Richard
UnderTheDoormat
9 months ago
Dear Guest,
Thank you for your thoughtful feedback! We're pleased to hear that our team was able to resolve any issues promptly and that you enjoyed the apartment's location and amenities. It’s always our aim to provide a seamless experience for our guests. We hope to welcome you back for another excellent stay!
Best Wishes, Sonali on behalf of UnderTheDoormat.
Accommodating an early check in would have been greatly appreciated. Not quite sure why there needs to be a front desk of technology can be applied to remove this service.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.