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UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

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Frank van der Velden

Feefo Verified

6 years ago

What Frank van der Velden said about UnderTheDoormat:

Responsive and professional. You would have got 5 if the three issues had been sorted during my stay in May.

Richard

UnderTheDoormat

6 years ago

Hi, Thank you for taking out the time to leave us a review. Your feedback is appreciated as we are always looking for ways in which we can improve the overall experience our guests have. Ensuring our guests have a memorable experience is behind everything we strive to perfect on a daily basis. We are glad you enjoyed your time staying with us and we look forward to welcoming you to London again. Hope you have a great day ahead! Kind Regards, The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi, Thank you for leaving us a review. We appreciate your feedback as it helps us as an organisation improve our guest's experience. We have taken your feedback into consideration and will be taking the necessary action. We look forward to welcoming you back to London. From all of us at UnderTheDoormat, we hope you have an amazing day ahead. Kind Regards, Ganesh Kumar

Date of purchase: 30/05/2019

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AM

Alexandra Meaders

Feefo Verified

6 years ago

What Alexandra Meaders said about UnderTheDoormat:

Ignore the one ridiculous negative review of this apartment ....

All fine - nothing to complain about!

Richard

UnderTheDoormat

6 years ago

Dear Alexandra , We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us. Best regards, UnderTheDoormat team

Product reviews

Uploaded media

Ignore the one ridiculous negative review of this apartment ....

View all media (1)

Richard

UnderTheDoormat

6 years ago

Dear Alexandra, We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us. Best regards, UnderTheDoormat team

Date of purchase: 02/06/2019

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Trusted Customer

Feefo Verified

6 years ago

Great experience!

The Under the Doormat folks were so helpful with emails, phone calls, reminders and in person service. I felt like I was always receiving clear information. When I had a question or difficulty, they...

Richard

UnderTheDoormat

6 years ago

Dear Guest, We appreciate your feedback and thank you so much for taking out the time to write us such an amazing review. Your feedback helps us work hard to deliver the best possible service everyday. We look forward to welcoming you again to one of our properties next time you visit London. Please feel free to contact us. Best regards, UnderTheDoormat team

Product reviews

Date of purchase: 06/06/2019

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MC

Myriam Crete

Feefo Verified

6 years ago

What Myriam Crete said about UnderTheDoormat:

I wish I would have been asked in advance about the sofa bed that I would have chosen to have made before arrival. I had to request it after wards. The bathroom had no bin.

Richard

UnderTheDoormat

6 years ago

Hi Myriam, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Product reviews

Date of purchase: 05/04/2019

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AO

Alexander Osmolovskiy

Feefo Verified

6 years ago

What Alexander Osmolovskiy said about UnderTheDoormat:

Hotel service level experience

When you stay at places, managed by UnderTheDoormat, you are getting hotel level of service. Professional check in and check out, professional cleaning, "minibar" snacks available on arrival. It is...

Richard

UnderTheDoormat

6 years ago

Hi Alexander, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi Alexander, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Date of purchase: 07/04/2019

0

HC

H�l�ne Colle

Feefo Verified

6 years ago

What H�l�ne Colle said about UnderTheDoormat:

Oui je recommande ce service, très professionnel, à l'écoute des besoins, et restant en contact quotidiennement afin de s'assurer que le séjour se déroule au mieux (mail, SMS...) Je regrette juste...

Richard

UnderTheDoormat

6 years ago

Hi Helene, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi Helene, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Date of purchase: 02/05/2019

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Trusted Customer

Feefo Verified

6 years ago

Amazing apartment let down by cumbersome & time consuming booking process

I was not aware that I was booking a third party provider - i do not normally book airbnb type accommodation and i feel it is disingenuous to not state this clearly at the time of booking. I booked...

Richard

UnderTheDoormat

6 years ago

Hi, Thank you for taking out the time for leave us a review. We appreciate your feedback as it allows us improve our offering to ensure guests have the best possible experience. We are sorry to hear that your trip was not up to expectations, however we do communicate within our listings that there will be a collection of a security deposit. Additionally, we request guests to complete the pre check in process as this ensures that if anything were to happen during your stay, all your belongings will be fully insured. We do hope to welcome you back to London again as we would like to give you an unforgettable experience!Kind Regards,The UnderTheDoormat Team

Product reviews

Date of purchase: 17/05/2019

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DL

Diana Large

Feefo Verified

6 years ago

What Diana Large said about UnderTheDoormat:

very friendly and quick to answer questions

Richard

UnderTheDoormat

6 years ago

Hi Diana, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi Diana, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Date of purchase: 23/04/2019

0

Trusted Customer

Feefo Verified

6 years ago

Top Notch! A+

Professional and friendly employees and service. It was a delight!

Richard

UnderTheDoormat

6 years ago

Dear Guest, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Dear Guest, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Date of purchase: 14/04/2019

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LB

Lars Berglund

Feefo Verified

6 years ago

What Lars Berglund said about UnderTheDoormat:

No problem whatsoever.

Richard

UnderTheDoormat

6 years ago

Hi Lars, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hi Lars, Thank you for taking out the time to leave us a review. We appreciate your feedback as we are always looking for ways in which we can improve the guest experience. Your feedback has been taken into account and we are hoping to welcome you back to London as we are certain you will have an unforgettable experience in another one of our London homes. From all of us at UnderTheDoormat, we hope you have an amazing day ahead! Kind Regards, The UnderTheDoormat Team

Date of purchase: 24/04/2019

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