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UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

Trusted Customer

Feefo Verified

6 years ago

Surprised by 500 pound deposit -waiting over a month for return.

I was surprised that I had to put down a 500 pound ($600+) deposit - which as of now (a month later) I have yet to receive back nor any communication about it. This is the biggest reason for the low...

Richard

UnderTheDoormat

6 years ago

Good morning, Thank you so much for your feedback. I have personally looked into this case & I must extend my apologies for the delayed return of your security deposit. This has now been processed for you. I have since followed up with the team responsible regarding the security deposit, please be assured that they are well aware of the situation & we have implemented some further processes to ensure this is checked & re-checked after successful verification of checkout. It was a pleasure to host your stay & we would love the opportunity to host you again soon. Please do not hesitate to get in contact with us should you have any further feedback. Kind Regards, James on behalf of UnderTheDoormat

Product reviews

Richard

UnderTheDoormat

6 years ago

Good morning, Thank you so much for the feedback about the home, I will be sure to pass this on to the homeowner in order to ensure the home in perfect working order, organised & label the condiments for guests use. Interesting to read about the Black-Cab driver's comments unfortunately this is not something that UnderTheDoormat could control for you. Thank you again for taking the time to write such a detailed review. We would love the opportunity to host you again in London so please do not hesitate to get in contact with us for your future requirements. Kind Regards, James on behalf of UnderTheDoormat

Date of purchase: 05/08/2019

0

FL

Francois Leclair

Feefo Verified

6 years ago

What Francois Leclair said about UnderTheDoormat:

Great apartment and location. Stylish, comfortable and impeccably clean. Great communication throughout and easy check-in/check out. We definitely would be back and recommend!

Product reviews

Date of purchase: 20/08/2019

0

Trusted Customer

Feefo Verified

6 years ago

Absolutely Brilliant

The UnderTheDoormat service was second to none. From point of booking all the way to the checkout, everything was handled in a 5 star manner. Would certainly recommended them!

Product reviews

Date of purchase: 26/08/2019

0

SH

Simon Haynes

Feefo Verified

Sydney, Australia

6 years ago

What Simon Haynes said about UnderTheDoormat:

Comfortable Barnes

A comfortable, clean property with an excellent kitchen. Disappointed that the closure of Hammersmith Bridge made road access difficult.

Product reviews

Date of purchase: 24/08/2019

0

TH

Torsten Hammel

Feefo Verified

6 years ago

What Torsten Hammel said about UnderTheDoormat:

Sehr tolle Abwicklung, alles top.

Product reviews

Date of purchase: 23/08/2019

0

Trusted Customer

Feefo Verified

6 years ago

Klassisk engelsk oplevelse.

Dejlig ophold i et hus der var ren og pæn. God modtagelse og vejledning omkring husets indretning og funktioner. Kan absolut anbefales.

Product reviews

Date of purchase: 19/08/2019

0

WL

Wang Lei

Feefo Verified

6 years ago

What Wang Lei said about UnderTheDoormat:

comfortable stayas if we were really at home！

everything is just five star！

Product reviews

Date of purchase: 10/08/2019

0

JC

juan chen

Feefo Verified

6 years ago

What juan chen said about UnderTheDoormat:

A family holiday home.

Very good service, the description on the Internet is the same as the actual one, which makes people feel very comfortable.

Product reviews

Date of purchase: 13/08/2019

0

NA

Nour Ammari

Feefo Verified

6 years ago

What Nour Ammari said about UnderTheDoormat:

The service was really good, they were responding to everything on time They are kind and they work in a very professional way Thank you underthedoormat

Product reviews

Date of purchase: 16/08/2019

0

Trusted Customer

Feefo Verified

6 years ago

Very well located and clean

Product reviews

Date of purchase: 16/08/2019

0

UnderTheDoormat Reviews

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Beautiful Barnes Home with GardenMore reviews of this product (1)View product websiteNo booking difficulties and the deposit was promptly returned.

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Spectacular Shepherds Bush Home close to WestfieldMore reviews of this product (3)View product websiteI love the spacious Kitchen！All the great breakfast mornings there will stay in my memory of London

Outstanding Oxford Circus HomeMore reviews of this product (7)View product website非常好，如果大家需要，完全可以放心选择。可以给你足够的空间。

Outstanding Oxford Circus HomeMore reviews of this product (7)View product websiteThe price was more than fair for the location

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