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UnderTheDoormat Reviews | Customer Service Reviews for https://www.feefo.com/reviews/under-the-doormat | Feefo

Trusted Customer

Feefo Verified

6 years ago

Very efficient. Questions were quickly answered. Good service.

Richard

UnderTheDoormat

6 years ago

Hello, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Should your travel plans bring you back to London, please get in touch as we would love to host you again! Kind Regards, The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

Hello, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience! Please rest assured that we will have a look at the cupboards and drawers' situation and will act accordingly. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation! Best, The UnderTheDoormat Team

Date of purchase: 31/12/2019

0

Trusted Customer

Feefo Verified

6 years ago

checkout problem

I sent email twice to change checkout time. but there was no response. Additionally I couldn't deposit my lugguage.

Richard

UnderTheDoormat

6 years ago

Thank you for your feedback regarding your recent stay at our home. We are terribly sorry to hear that your stay did not meet expectations on this occasion. However, kindly note that we have not received any message from you regarding your check out, thus we scheduled it according to the information we received in your pre check in form. As for the luggage, unfortunately, we cannot store any pieces of luggage in our home after a departure, however, we did offer an alternative luggage storage service, we are sorry if it caused an inconvenience to your trip. We would love to host you again next time you are in London and provide you with the great experience that most of our guests enjoy. Kind Regards, The UnderTheDoormat Team

Product reviews

Richard

UnderTheDoormat

6 years ago

We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. We are sorry to hear about the heating problem you encountered, we will investigate the issue you have mentioned that we will take appropriate action to ensure the same situation does not reoccur. Should your travel plans bring you back to London, we would love to host you again and we will ensure a perfect stay awaits! Best, The UnderTheDoormat Team

Date of purchase: 31/12/2019

0

OE

Oded Eilot

Feefo Verified

6 years ago

What Oded Eilot said about UnderTheDoormat:

Communication with the company was efficient and easy. We got a quick and positive response. The meeting with George's representative on the day of arrival was also good and positive

Richard

UnderTheDoormat

6 years ago

Thank you so much for writing such a lovely review. It was a pleasure to host your reservation & we would be delighted to host you again. Please do let us know if there is anything you would recommend to us in order to turn our service rating into 5 Stars.

Product reviews

Date of purchase: 23/12/2019

0

Trusted Customer

Feefo Verified

6 years ago

Very professional service

Very professional service dealing efficiently with everything very quickly. Weekly cleaning service and hotel standard linen were a great touch. Would recommend to friends / family.

Richard

UnderTheDoormat

6 years ago

Hello! Thank you for taking the time to review your recent stay with us; your fantastic review helps us work hard to deliver the best possible service every day! We now look forward to welcoming you next time for another fantastic stay! Best, The UnderTheDoormat Team

Product reviews

Date of purchase: 22/12/2019

0

CH

Carolyn Hildebrandt

Feefo Verified

6 years ago

What Carolyn Hildebrandt said about UnderTheDoormat:

I stayed in an apartment in Central London for a week during the summers of 2018 and 2019. UnderTheDoormat's service was excellent each time. I can't wait to stay again this summer!

Richard

UnderTheDoormat

6 years ago

It was a pleasure to host your reservation as always & we would be delighted to welcome you back in 2020. Please do let us know when you require your next stay in London!

Product reviews

Date of purchase: 07/06/2019

0

CS

Casie Shimansky

Feefo Verified

6 years ago

What Casie Shimansky said about UnderTheDoormat:

Great location, Amazing view of London

We had a wonderful time staying at Under The Doormat's Airbnb in London. The places was very clean, easy to access, and in a great little neighborhood. The hosts were great about communicating and...

Richard

UnderTheDoormat

6 years ago

Hello, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience! Should your travel plans bring you back to London, please get in touch as we would love to host you again! Best, The UnderTheDoormat Team

Product reviews

Date of purchase: 18/12/2019

0

TM

Tige Sixel Miller

Feefo Verified

6 years ago

What Tige Sixel Miller said about UnderTheDoormat:

Lovely apartment in centre of Brixton, great experience.

Great experience with underthedoormat; very accomodating and easy to communicate with. Apartment was homely and clean with excellent facilities and plenty of room. Brixton is a lively area to stay in...

Richard

UnderTheDoormat

6 years ago

Thank you so much for writing such a lovely review. I will be sure to pass this on to the homeowner & the rest of the team who worked hard to prepare your reservation. We would be delighted to host you again in London. Please do not hesitate to get in contact with us for your next trip!

Product reviews

Date of purchase: 12/12/2019

0

DO

Donatella

Feefo Verified

Torino

6 years ago

What Donatella said about UnderTheDoormat:

Scantinato di lusso

Siamo molto soddisfatti sia dell'appartamento sia del servizio di accoglienza. L'appartamento era in perfetto ordine e fornito di generi di prima necessità (caffè, zucchero e sale, detersivi) Forse...

Richard

UnderTheDoormat

6 years ago

Thank you so much for leaving us a fantastic review. I will be sure to pass this through to the team & the homeowner. As we always offer in person check-ins we have to offer specific times to meet our guests in order to provide the best experience possible. We prefer to explain the home rules, the appliances the local surroundings & handover the keys in person. We are working on some technology that may allow us to complete remote check-ins from our office however we wish to ensure the security of the home firstly. Thank you again!

Product reviews

Date of purchase: 09/12/2019

0

RK

Rakesh Kishan

Feefo Verified

6 years ago

What Rakesh Kishan said about UnderTheDoormat:

Great flat, great experience. We will be back, and the location is unbeatable.

Richard

UnderTheDoormat

6 years ago

Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience! It would be an honour to welcome you again to one of our properties next time you visit London! Best, The UnderTheDoormat Team

Product reviews

Date of purchase: 08/12/2019

0

Trusted Customer

Feefo Verified

6 years ago

Tolle Lage der Wohnung, Lift und gut zu erreichen.

Die Einführung war gut und besonders hat uns die zwischenzeitliche Reinigung mit Austausch der Bad- und Bettwäsche gefallen. Die Sauberkeit der Trinkgläser muss verbessert werden. Sehr gut wäre ein...

Richard

UnderTheDoormat

6 years ago

Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Have a lovely day. James on behalf of The UnderTheDoormat Team

Product reviews

Date of purchase: 02/12/2019

0

UnderTheDoormat Reviews

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