UnderTheDoormat Reviews

Dear Lucie,Thank you very much for taking the time to review your recent stay with UnderTheDoormat.I am sorry to read that your experience did not meet your expectation. Feedback is significant to us as we strive to continuously improve the quality of our services.We are managing properties on behalf of homeowners; therefore, we have a different level of responsibility in regard to safety. To reassure owners and to ensure the most pleasant stay to our guests, we have put in place different steps in this matter, where communication plays a crucial part. We also aim to provide luxury services, and always organize one of our trusted team members to check our guests in. It is stated in our confirmation and online that we need to check the ID on arrival, the one used at the time of booking. We have no intention whatsoever to add any stress to your journey and rest assured that our processes are simply to assure your satisfaction, and once again, to reassure owners who trust us with their homes. We endeavour to market ourselves to provide the quality and service of a hotel and like a hotel, we do hold our guest's details for the duration of their stay in the event of an emergency and for our insurance purposes.Regarding our availability, I am sorry to read that you could not reach us. We are operating from 09:00 AM until 18:00 PM, however, we have emergency lines and a text message number on where you can always contact us. This information is found in the confirmation of arrival.Once again, I would like to thank you for sharing your comments with us. We hope to still have the pleasure of welcoming you again in the near future, to arrange a wonderful experience on your next trip to London.Best wishes and kind regards,Josef,Guest Experience Manager at UnderTheDoormat

Dear Guest, Thank you so much for sharing your lovely review, regarding your recent experience with UnderTheDoormat It is always a pleasure to receive positive feedback, as a reward to all of our team, for constantly providing an outstanding service. We are looking forward to welcoming you again in the near future! Kind regards, Josef, Guest Experience Manager at UnderTheDoormat

Dear guest, Thank you very much for taking the time to share your lovely review with us. It is such a pleasure to read that you enjoyed our services and that you would stay with UnderTheDoormat again! I will definitely share your kind words with the team, and we are looking forward to welcoming you again in the near future, Best wishes and kind regards, Josef, Guest Experience Manager at UnderTheDoormat

Thank you very much for taking the time to share your experience with UnderTheDoormat. It is such a pleasure to receive your lovely review, and especially to read your comment regarding our team. We strive to continuously provide the best service to all of our guests, so I will definitely share your kind words with everyone at UnderTheDoormat! We hope to have the pleasure of welcoming you again in the near future, Kind regards, Josef, Guest Experience Manager at UnderTheDoormat

Dear guest, Thank you very much for sharing your recent experience with UnderTheDoormat. I am glad to read that you enjoyed our services and the location of the property. Feedback is so important to us, and rest assured that I have shared your comments with the appropriate team to look into the wifi arrangement, as well as the windows maintenance, Once again, thank you very much for letting us know, and we hope we will have the pleasure on welcoming you again in the near future! Kind regards, Josef, Guest Experience Manager at UnderTheDoormat

Dear Guest, Thank you so much for your kind review. It is always a pleasure to receive positive feedback, especially regarding the quality of service provided by our team. We would love to welcome you again any time in the future! Kind regards, Josef, Guest Experience Manager at UnderTheDoormat