UnderTheDoormat Reviews

Dear Simon, Thank you for the great feedback. We would sure pass the kind words to our team. Hope to host you soon ! Best regards, UnderTheDoormat team

Dear Guest, Thank you for your feedback and will sure pass the kind words to the reception in 3 Sloane Gardens. It is indeed unfortunate that we were in a abnormal hot weather when you were visiting. We are working on improving the amenities for the comfort of the stay . We hope when you come next time, you will see the efforts we are put to improve guest experience. Best regards, Karlie UnderTheDoormat

Dear Guest, Thank you for the feedbacks and we will definitely keep up the good work ! Look forward to hosting you soon in the future. Best regards, UnderTheDoormat Team

Dear Guest, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Jianmao, Sorry to hear that you do not seems enjoy the stay here very much. Well received the comments and the feedback you had for us so far and I reassure you that would be our constructive feedbacks to improve our guest experience. Few things we would like to explain a bit more regarding to the issues you raised. We could under the property is located at a very prime location and near the train station and that might have some noise . To manage guest expectation, we had actually put the photos of the location and the construction nearby and have the reminders put on all the booking platforms for the guest who are interested at this property is at really busy location. As mentioned previously this property is at a central location and that would make the traffic busy , it could be quite common for people to take 1 hour going out considering London is a big city. As a luxury service provider, we have our service team operates 7 days and respond to the questions that the guest might have. We would always offer the guest relation team for further inspection and the cleaning team for the second service if necessary f if cleaning job is not up to standard. Guest are always welcome to flag to us for any issues. We are here to help and provide assistance. Apologise that we could not react to you during your stay as we only receive the comments upon check out. We would really love to host you again and show the improvements and proof the efforts we put on enhancing guest experience. Please do not hesitate to look for us if you have any questions ! Best regards, UndeTheDoormat Team

Dear Sodolapo, Thank you for the feedbacks and comments. We would really like to enhance our customer experience. Would you mind if you can send us more specific details and so we can do the follow up. UnderTheDoormat would always have the guest relation team for the personalised check in for easier communication and demonstration. Our office operation team is also working 7 days to assist. Look forward to hearing from you ! Best regards, UnderTheDoormat

Dear Pichet, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your fantastic review helps us work hard to deliver the best possible service everyday. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Patty, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Doris, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.