The booking went very smoothly, the appartment was impeccably clean. Although the check-in could be a bit more flexible (digital) to get access, we were very satisfied by the service delivered.
Richard
UnderTheDoormat
5 months ago
Dear Carl,
We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Product reviews
0
Share
JB
John Benedick
6 months ago
Date of purchase: 09/12/2024
What John Benedick said about UnderTheDoormat:
Communication, reception, and support all excellen
Richard
UnderTheDoormat
5 months ago
Dear John,
We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your fantastic review helps us work hard to deliver the best possible service everyday. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Dear Simon,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Product reviews
0
Share
Trusted Customer
6 months ago
Date of purchase: 09/12/2024
Good but a bit slow sometimes
Richard
UnderTheDoormat
5 months ago
Dear Guest,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat.
The service was good and queries were attended to on time . The host on the ground who welcomed us was very good and hospitable .
The check in process should be improved . It took a while for us...
Read all
Richard
UnderTheDoormat
5 months ago
Dear Ziningi,
We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Product reviews
0
Share
Trusted Customer
6 months ago
Date of purchase: 09/12/2024
Very friendly and accommodating
Richard
UnderTheDoormat
5 months ago
Dear Guest,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London.
Best Wishes, Sonali on behalf of UnderTheDoormat.
From the time of booking the staff was friendly and responsive to all questions asked. They were flexible with our check-in time and when we had a minor issue w/ the coffee maker it was immediately...
Read all
Richard
UnderTheDoormat
6 months ago
Dear Guest, it was a pleasure to host you during your time in London! Thank you for taking the time to leave us the positive review, we appreciate the thought. We wish you a safe journey home and would look forward to seeing you again! Kind regards, UnderTheDoormat Team
Product reviews
0
Share
Trusted Customer
6 months ago
Date of purchase: 02/12/2024
If there has car parking area for customers should be greatly appreciated
Richard
UnderTheDoormat
6 months ago
Dear Guest,
Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation.
Best Wishes, Sonali on behalf of UnderTheDoormat.
Product reviews
0
Share
JH
Jane Hinchliffe
6 months ago
Date of purchase: 02/12/2024
What Jane Hinchliffe said about UnderTheDoormat:
Team were good but I was not expecting as much admin or a £500 security deposit required when renting through Booking.com.
Richard
UnderTheDoormat
6 months ago
Dear Jane,
Thank you for sharing your feedback! We’re sorry to hear the security deposit was unexpected. To ensure transparency, we do include information about the security deposit in our listing details. We do apologize if you missed this before booking. Thank you for also highlighting the efforts of our team – your kind words truly mean a lot to us. We hope to have the pleasure of welcoming you back for another enjoyable stay soon. Safe travels!
Best Wishes, Sonali on behalf of UnderTheDoormat.
Product reviews
0
Share
Trusted Customer
6 months ago
Date of purchase: 02/12/2024
everything was super nice and clean. The flat was super spacious and had everything we needed (a chopping board would be nice for cooking).
Richard
UnderTheDoormat
6 months ago
Dear Guest,
Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. Should your travel plans bring you back to London, please get in touch as we would love to host you again.
Best Wishes, Sonali on behalf of UnderTheDoormat.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.