UnderTheDoormat Reviews

Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderThe Doormat.

Dear Guest, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. We want to clarify that you booked through Booking.com, the room assignment is handled automatically by the system, and unfortunately, we are unable to alter room assignments once they have been allocated. Rest assured, we strive to assign rooms within the same category as booked. We understand the importance of accurate room representation, and while we aim to showcase a variety of rooms in our pictures, with 60 apartments across different categories, it becomes challenging to display each one individually. Regarding the key incident, we want to clarify that the duplicate key was mistakenly held by the concierge for routine check-out inspections. As soon as it was realized that the room was occupied, they promptly left and provided you with the second set of keys. We sincerely apologize for any discomfort caused by this error. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your comments are extremely important to us as they help us identify problems and improve our standards and services everyday. We will investigate the issues you have mentioned that we will take appropriate action to ensure the same situation does not reoccur. It is important to note that the room allocation was performed by our system in accordance with your booking through Airbnb, ensuring that you received the room category you had selected. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat

Dear Charmaine, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. We have notified our Maintenance Manager about the issues you have encountered, and we have already organized to visit the property and address them. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Isabelle, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Georgia, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.