UnderTheDoormat Reviews

Dear Haris, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff to be good and that you had a smooth experience with our booking system. Providing excellent customer service and a user-friendly booking process are top priorities for us, so we're glad that we met your expectations. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Jackie, Thank you so much for your glowing review! We're thrilled to hear that you had a great stay with us and that everything was perfect. Providing a comfortable and enjoyable experience for our guests is our top priority, so it's incredibly rewarding to receive such positive feedback. We're delighted that you had such a fantastic experience that you would highly recommend staying with us. Word of mouth recommendations are invaluable to us, and we truly appreciate your endorsement. We look forward to welcoming you back on your next visit. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Brendan, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your feedback is invaluable as we continually strive to improve our communication processes and ensure that they are informative without being overwhelming for our guests. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. We apologize if you felt let down by the staff and if their friendliness and approachability did not meet your expectations. Your feedback is important to us, and we will certainly address this with our team to ensure that all our guests feel welcomed and valued during their stay. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We apologize for any inconvenience you experienced with the internet connection. Your feedback is valuable, and we appreciate you bringing this to our attention. If you ever find yourself staying with us again, please don't hesitate to inform our staff about any issues during your stay so that we can address them promptly and ensure a more seamless experience. We appreciate your understanding and hope to have the opportunity to welcome you back in the future. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for your email. Foremost, let us apologize for any inconvenience that was caused during your stay. The washer in Flat 10 was repaired shortly after your departure. Although the washer in The Ebury Suite was found in perfect working condition, it would have been helpful if our team provided faster troubleshooting for the oven, and we’ll be examining where to improve our internal procedures to guarantee that future guests do not experience this same delay. We put great emphasize on providing high quality customer service and wish to make up for the inconvenience. We would be thankful for the opportunity to welcome you back and show you an improved stay. Please email us directly at 3Sloanegardens@underthedoormat.com so that we can discuss next steps. Kind regards, UnderTheDoormat

Dear Aukasz, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your positive feedback motivates us to continue providing excellent service and amenities for our guests. We look forward to hosting you again in the future and providing you with another enjoyable stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Elaonore, Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our room pleasant, comfortable, and well-equipped. We strive to create a welcoming environment for our guests, and your feedback serves as encouragement for our team. We truly appreciate your kind words and look forward to the opportunity of welcoming you back in the future. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your comments are extremely important to us as they help us identify problems and improve our standards and services everyday. The cleaning fee covers both pre- and post-stay cleaning. Please note that for stays less than 7 nights, mid-stay cleaning is not included in the standard service. We understand the importance of cleanliness and will review our communication to ensure that our guests have clear expectations regarding our cleaning services. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Renato, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on Behalf of UnderTheDoormat.