UnderTheDoormat Reviews

Dear Guest, We're thrilled to hear such glowing feedback! Thank you for sharing your experience with us. We take great pride in providing a clean, beautiful property for our guests, and we're delighted that you appreciated the attention to detail in every aspect of the house. It's wonderful to hear that our communication and check-in/check-out process met your expectations as well. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Sonny, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Oghenevwoke, Thank you so much for sharing your fantabulous experience with us! We're thrilled to hear that you had a positive interaction with our customer service team. Your fantastic review helps us work hard to deliver the best possible service everyday. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Daniel, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your satisfaction is our top priority, and we're pleased to know that you were satisfied with your experience overall. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, thank you for your constructive feedback about the room as it helps us grow the property. We are glad to hear that you enjoyed the beds; these had been upgraded recently, directly prompted by guest feedback. We are also in the process of installing a water pump, which will greatly increase the water pressure within the flat. Following your own review, we would be glad to update the kitchen-ware within the flat to make it more suitable for a luxury property. However, please note that any cleaning concerns should be flagged to our staff immediately, and we would be happy to resolve them free of charge. Cable television has not been something we regularly are requested for, but the TVs are compatible with Netflix, Hulu, YouTube and other streaming platforms. We would be open to including this additional service if it becomes more desired. Lastly, as the staff member who was working on site during your stay, let me reassure you that this is a pleasant position, one which I enjoy greatly. My apologies if the was not the impression that had been left. I/we’d be eager to welcome you back and provide an even greater experience during your next stay, feel free to reach out to us at 3sloanegardens@underthedoormat.com for details. Kind regards, Denison from UnderTheDoormat

Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We're sincerely sorry for any inconvenience caused by the lack of a hairdryer in your apartment. Upon receiving your feedback, we promptly investigated the matter and found that a hairdryer was indeed available in one of the drawers. We regret any miscommunication that may have occurred regarding its availability. Your feedback is invaluable to us, and we have taken steps to ensure that our guests are informed about the amenities provided in their accommodations more clearly in the future. We hope to have the opportunity to welcome you back for a seamless and enjoyable stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Jennifer, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We sincerely apologize for any inconvenience caused by the lack of a home guide during your stay. As you mentioned, this property is indeed new for us, and we're in the process of creating comprehensive guides to ensure our guests have all the information they need for a seamless stay. our feedback is invaluable to us, and we're committed to addressing these issues promptly to enhance the experience for future guests. We appreciate your patience and understanding as we work to improve, and we hope to have the opportunity to welcome you back for a five-star experience in the future. Best Wishes, Sonali on behalf of UnderTheDoormat

Dear Irina, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Sara, Thank you for the wonderful review regarding your recent stay in our home. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that you were pleased with the service provided by our team at Under the Doormat. Your kind words about their helpfulness and professionalism mean a lot to us. We look forward to the opportunity of hosting you again in the future. Best Wishes, Sonali on behalf of UnderTheDoormat.