UnderTheDoormat Reviews

Dear Guest, Thank you so much for your kind words and positive feedback! We're delighted to hear that you enjoyed your stay and found the service welcoming and thorough. We strive to make our guests' experiences as comfortable and enjoyable as possible, and your recommendation means a lot to us. It's wonderful to know that you appreciated the modern yet cozy feel of the property and we now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for your detailed feedback. We're pleased to hear that you found the apartment clean, comfortable, and well-located. However, we apologize for the initial communication issues and the inconvenience you experienced with the kitchen appliances and window operation. Your comments about the French doors and terrace are noted, and we will address the maintenance and usability concerns. Regarding the late departure fee, we need to organize cleaning schedules accordingly, hence the charge. We're sorry for the delay in responding to your early arrival request and are glad someone was able to assist you.Your feedback is invaluable as it helps us improve our services and facilities. We hope to have the opportunity to welcome you back and provide a five-star experience next time. Thank you for staying with us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Shanelle, Thank you for your kind feedback! We're delighted to hear that the check-in/check-out process was smooth and that you found our local area recommendations helpful. Your fantastic review helps us work hard to deliver the best possible service everyday. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear John, Thank you for your wonderful feedback! We're thrilled to hear that you appreciated the personalized greeting and walk-through of the property. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on Behalf of UnderTheDoormat.

Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. We typically do not add anything to the apartments, as we operate on behalf of the homeowner, but we are glad to know that our team was ready to make an exception for your request. Thank you once again for your feedback please feel free to reach our directly when planning your next stay in London. I will personally ensure that a perfect experience awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for your feedback! We're glad to hear that our team was responsive and that you found our staff to be very nice. We strive to provide prompt and helpful service to all our guests. We hope to welcome you back in the future! Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Krishtin, Thank you for your lovely feedback! We're thrilled to hear that you had a wonderful stay and enjoyed the charm of our historic flat in London. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We appreciate your recommendation and would love to welcome you back someday! Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We apologize for the inconvenience with the Euro plugs, but we're happy we could resolve it promptly by providing UK plugs the following day. Regarding late check-out, it requires coordination with our cleaning team and suppliers, which is why it needs to be booked in advance and comes with a fee. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your fantastic review helps us work hard to deliver the best possible service everyday. We already mention in the listing that there is no lift at the property. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your fantastic review helps us work hard to deliver the best possible service everyday. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on behalf of UnderTheDoormat.