Dear Guest,
Thank you for sharing your concerns. Our check-in process is designed to ensure that our team can provide a personalized welcome and walk-through of the property. This requires coordinating staff availability, which is why we ask for specific arrival times. Our check-in window is between 16:00-21:00, and we only charge for early or late arrivals outside of these hours.
We understand that travel plans can be unpredictable, and we strive to accommodate our guests as much as possible. Unlike hotels, which often have 24-hour reception desks, our process is more hands-on to ensure you have all the information you need for a comfortable stay.
Thank you once again for your feedback please feel free to reach our directly when planning your next stay in London. I will personally ensure that a perfect experience awaits.
Best Wishes, Sonali on behalf of UnderTheDoormat.