Hi Catherine,
Thanks for your review!
I am sorry to hear you are unhappy with the price for returning the mat. I can't see that you have been in touch with us about this. Please don't hesitate to contact us if you have any questions and we will be happy to help.
Kind Regards,
Turtle Mat - Laura
Hi Nicholas,
Thanks for taking the time to write a review.
It's great to hear you enjoyed your shopping experience with us.
We look forward to welcoming you back to Turtle Mat soon.
Kind Regards,
Turtle Mat - Laura
I have not received any confirmation of receipt of the rug I returned, despite the fact that as it was tracked, I know it has been received.
Laura
Turtle Mat
4 months ago
Good Afternoon,
Thanks for your review.
I'm sorry to hear you're unhappy, this is of course not what we want. I can't see that you have been in touch with us about this prior to this review.
I can see on our system that we have received the return and emailed you on 07/02/25 to confirm this and the refund, I'm sorry if you haven't received this. I will forward the email on again, please also check your junk folder.
Kind Regards,
Turtle Mat - Laura
Product reviews
Laura
Turtle Mat
4 months ago
Good Afternoon,
Thanks for your review.
I'm sorry to hear you're unhappy, this is of course not what we want. I can't see that you have been in touch with us about this prior to this review.
I can see on our system that we have received the return and emailed you on 07/02/25 to confirm this and the refund, I'm sorry if you haven't received this. I will forward the email on again, please also check your junk folder.
Please don't hesitate to get in touch on email if you have any further questions.
Kind Regards,
Turtle Mat - Laura
As I said in my product review, I had to return the mats as the colour wasn't as expected.
The actual returns process was simple and I soon received my refund.
Hi Julia,
Thank you kindly for taking the time to leave this great review.
I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us.
Kind Regards,
Turtle Mat - Laura
Hi Anthea,
Thank you for sharing your order experience. Your feedback is appreciated.
I am very pleased to see you were happy with the service and the product received.
Kind Regards,
Turtle Mat - Laura
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.