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Turtle Mat Reviews

Rated
Exceptional
Service
4.7
/5
Product
4.7
/5

5

4

3

2

1

936

120

40

9

18

1,123

ratings over the past year

Displaying all 7,190 reviews
MD
Mrs Catherine Dawson
4 months ago
Date of purchase: 25/01/2025
What Mrs Catherine Dawson said about Turtle Mat:
CED
Delivery fine but cost of returns astronomical
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Laura
Turtle Mat
4 months ago
Hi Catherine, Thanks for your review! I am sorry to hear you are unhappy with the price for returning the mat. I can't see that you have been in touch with us about this. Please don't hesitate to contact us if you have any questions and we will be happy to help. Kind Regards, Turtle Mat - Laura
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Trusted Customer
4 months ago
Date of purchase: 28/01/2025
Excellent
Excellent as always.
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NH
NH
Richmond
4 months ago
Date of purchase: 24/01/2025
What NH said about Turtle Mat:
Efficient ordering process and delivery
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Laura
Turtle Mat
4 months ago
Hi Nicholas, Thanks for taking the time to write a review. It's great to hear you enjoyed your shopping experience with us. We look forward to welcoming you back to Turtle Mat soon. Kind Regards, Turtle Mat - Laura
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Trusted Customer
4 months ago
Date of purchase: 26/01/2025
Customer Service needs work
I have not received any confirmation of receipt of the rug I returned, despite the fact that as it was tracked, I know it has been received.
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Laura
Turtle Mat
4 months ago
Good Afternoon, Thanks for your review. I'm sorry to hear you're unhappy, this is of course not what we want. I can't see that you have been in touch with us about this prior to this review. I can see on our system that we have received the return and emailed you on 07/02/25 to confirm this and the refund, I'm sorry if you haven't received this. I will forward the email on again, please also check your junk folder. Kind Regards, Turtle Mat - Laura
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MD
Mrs Sandra Day
Lowestoft
4 months ago
Date of purchase: 26/01/2025
What Mrs Sandra Day said about Turtle Mat:
Nice mat, sadly not the right colour for me!
As I said in my product review, I had to return the mats as the colour wasn't as expected. The actual returns process was simple and I soon received my refund.
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JP
Julia Peduzzi
Beckenham
4 months ago
Date of purchase: 26/01/2025
What Julia Peduzzi said about Turtle Mat:
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Laura
Turtle Mat
4 months ago
Hi Julia, Thank you kindly for taking the time to leave this great review. I am very happy to see that you were pleased with your order experience and product quality. This means a lot to us. Kind Regards, Turtle Mat - Laura
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MS
Mrs Esther Slattery
London
4 months ago
Date of purchase: 26/01/2025
What Mrs Esther Slattery said about Turtle Mat:
Looks & feels good
Friendly and efficient.
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MH
Mrs Anthea Holloway
West Moors
4 months ago
Date of purchase: 24/01/2025
What Mrs Anthea Holloway said about Turtle Mat:
Running Mr Fox
Excellent - on time and carefully packaged.
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Laura
Turtle Mat
4 months ago
Hi Anthea, Thank you for sharing your order experience. Your feedback is appreciated. I am very pleased to see you were happy with the service and the product received. Kind Regards, Turtle Mat - Laura
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MP
Mrs A. Pentland
New Forest
4 months ago
Date of purchase: 24/01/2025
What Mrs A. Pentland said about Turtle Mat:
Worth giving it a chance
As expected, excellent. Fast delivery and quality mats
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MB
Mrs Baker
Birmingham
4 months ago
Date of purchase: 26/01/2025
What Mrs Baker said about Turtle Mat:
Hey foxy, wipe your paws!
Product arrived quickly and well packaged.
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About Turtle Mat
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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Unit 717 Eddington Way, Birchwood Park, Warrington, Cheshire, WA3 6BA, United Kingdom
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About Turtle Mat
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.