Hi Andrew,
Thanks for taking the time to leave a review.
I'm sorry to hear you're unhappy with your mat, this is of course not what we want to hear. As mentioned on our website, our indoor mats can be cut but this does invalidate your guarantee.
Sadly, I can't find any details that an issue with your mat has been raised to us prior to this review. If you could kindly allow us opportunity to discuss and put things right for you by emailing info@turtlemat.co.uk I would appreciate it.
Kind Regards,
Turtle Mat - Laura