How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Cruise Megastore /Travel Megastore Reviews

Displaying all 2,186 reviews

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Don't know what's happening

Was promised a brochure would be sent out.... Here it is 4 weeks out Can't find my details...don't know what's happening Don't know if i have a room allocated Etc etc etc No contact since they took...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for taking the time to provide your feedback. Please be assured we will have somebody contact you shortly regarding your upcoming trip.

Trusted Customer

6 years ago

It is 13 days out and still no contact to confirm room or port etc Want to know can i add a person to the room

Date of purchase: 16/08/2019

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Excellent service

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for taking the time to rate your experience.

Date of purchase: 25/10/2019

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Very good service

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thanks Barry for posting your feedback.

Date of purchase: 25/10/2019

Trusted Customer

Feefo Verified

6 years ago

As I did not authorised the customer service to withdraw my credit card for the total amount, she did not wait until she get through to me via my mob, I am not happy at all as I am still confirming...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We apologise you feel like this and we would like to take the time to hear your concerns. We will be in touch with you shortly.

Date of purchase: 25/10/2019

Trusted Customer

Feefo Verified

Caloundra

6 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Still waiting for room allocation and ticket being sent

Getting some in the phillapens when calling your company In Helensvale

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your comments; we would like the opportunity to rectify this. Please be assured, we will get the right consultant to discuss this further.

Date of purchase: 25/10/2019

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Happy cruiser

Very helpful and informative

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thanks Tracy for posting your feedback.

Date of purchase: 10/10/2019

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Fantastic experience.

Great customer service by Linda. Very helpful.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We’re so pleased you are happy with your experience. I’ll be sure to pass on the positive review!

Date of purchase: 24/10/2019

Trusted Customer

Feefo Verified

Brisbane

6 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

Easy and efficient cruise booking service

Very efficient. We needed a wheelchair accessible cabin. Cruise Mega Store helped us book our first cruise. They made it easy and guided us through the process.

Karen King

Cruise Megastore /Travel Megastore

6 years ago

We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again!

Date of purchase: 22/10/2019

Trusted Customer

Feefo Verified

6 years ago

Easy to talk to and the arrangements were confusing because of my efforts a

Yes will recommend

Karen King

Cruise Megastore /Travel Megastore

6 years ago

It was great to work with you and we appreciate the time you’ve taken to write such a positive comment, thank you.

Date of purchase: 20/10/2019

Trusted Customer

Feefo Verified

6 years ago

What Trusted Customer said about Cruise Megastore /Travel Megastore:

As we already knew what we were purchasing it was a matter of ringing up and getting it over the phone. It was good they arranged cabins for my parents beside ours. The only thing that is annoying...

Karen King

Cruise Megastore /Travel Megastore

6 years ago

Thank you for your feedback, we appreciate your time and we look forward to booking you again in the future. I'll be sure to pass this review on to all departments.

Date of purchase: 14/10/2019

Not received a review invite?

Why trust Feefo reviews?

Learn more about Feefo