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Tomato Travel Reviews

CB

Catherine Ann O'Brien

Feefo Verified

7 years ago

What Catherine Ann O'Brien said about Tomato Travel:

Bad guide

Very disappointed in the guide

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback. We are terribly sorry that their was an inconvenience on your tour in Japan. We will use your feedback to improve, change and make new products in the future. We are currently working to improve our tour guides, hotels and attractions to make higher quality tours. We hope that someday we can help you plan your next holiday or tour in Japan or other countries in Asia.

Product reviews

Date of purchase: 22/08/2018

0

RB

Ramesh Laloo Bhoola

Feefo Verified

7 years ago

What Ramesh Laloo Bhoola said about Tomato Travel:

terrible service.Will like to report u,But have better things to do

BY Communication with customers,BEFORE THE TRIP. Tried to communication but no response

Amy Robinson

Tomato Travel

7 years ago

We are incredibly sorry for the lack of communication before your trip. We are currently working to improve our services and communication with customers to provide high quality tours. Our operations team are always dedicating their time and effort to provide our customers with all information and details for their trip. We hope that someday if you would like to go on another tour you will consider booking directly through us, that way we will provide you full attention and communication throughout the booking process till the time you arrive back in Australia.

Product reviews

Date of purchase: 19/06/2018

0

Trusted Customer

Feefo Verified

7 years ago

Home for dinner each evening at a hotel that is central with excellent food

Do not take us to places that are just for sales and low brow retail

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comment. We really appreciate it when our customers give their feedback or comments to us. We will use these to improve, change and make new products in the future. We are glad that you could enjoy your tour in China. We hope someday we can help you plan your next holiday or tour to China or other areas of Asia. Thank you for supporting Tomato Travel.

Date of purchase: 10/09/2018

0

CK

Clyde Charles Kingsford

Feefo Verified

7 years ago

What Clyde Charles Kingsford said about Tomato Travel:

Not good

To much time left to our own devises in a foreign country, tour guide very old and seemed to be learning on the go. Some Hotels well below standard. The Japanese meal provided should have had more...

Product reviews

Date of purchase: 25/07/2018

0

MG

Margaret May Gibson

Feefo Verified

7 years ago

What Margaret May Gibson said about Tomato Travel:

guide very helpfull and knew her country

would like to have seen more of the county and rural areas to many shrines

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate any feedback or comments our customers give us. We will use these to improve, change and make new products in the future. We are glad you enjoyed your Japan tour. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thank you for supporting Tomato Travel.

Date of purchase: 12/09/2018

0

Trusted Customer

Feefo Verified

7 years ago

The people helped us with our issues before the tour, in terms of extending our stay beyond the set tour dates and then with our change of flights. They were all very prompt in their replies in order...

Amy Robinson

Tomato Travel

7 years ago

Thank you so much for your feedback! We really appreciate all of the feedback and comments our customers give us. We will use these to improve, change and make new products for the future. We are always happy to help our customers with their flights, stay behinds and any other services they need. We are really glad you enjoyed your tour in Japan. We hope someday we can help you plan your next holiday or tour to Japan or other Asian countries. Thanks for supporting Tomato Travel.

Product reviews

Date of purchase: 25/06/2018

0

RL

roger allan lowe

Feefo Verified

7 years ago

What roger allan lowe said about Tomato Travel:

Ver good and professional

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comment. We really appreciate all of the feedback and comments our customers give us. We will use this to improve, change and make new tours in the future. We are glad that you enjoyed your tour to Japan. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. Thanks for supporting Tomato Travel.

Date of purchase: 22/08/2018

0

Trusted Customer

Feefo Verified

7 years ago

large group Japan tour

around 44 people were on the tour which is far too many. By the time the tour guide left the bus the ones last off were left to race to catch up. This amount of people was far too many for the...

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback. We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We glad you could enjoy some of your tour. We are constantly changing our hotels, tour guides and group sizes to make sure our customers enjoy their tours in the future. We hope that someday if you would like to travel with us again you can enjoy a different tour or destination. We have many different tours for the coming year and we can allow customers to pick and choose what activities they would like to do or have more choices for flights or hotels. We really appreciate your feedback and we thank you for supporting us.

Product reviews

Date of purchase: 27/06/2018

0

AL

Ann-Maree Luke

Feefo Verified

7 years ago

What Ann-Maree Luke said about Tomato Travel:

never again with Tomato

lousy itinerary, guide had less on her list than we did, so things missed out. very hot, long and crowded cues, too many wooden castles. Free days very hard to utilise without a guide. Not much...

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback. We are terribly sorry that you did not enjoy your Japan tour through us. We are sorry that there were inconveniences and it was tiring for you. We value all of our customers feedback and comments and we will use these to improve, change and make new products in the future. We have a variety of different tours for next year and we hope that even if you didn't enjoy this tour we could provide you another tour that allows you to decide what you would like to do, your flights and everything. We are happy to always be of assistance and service to provide our customers the best holidays. If you ever want to contact us you can any time.

Product reviews

Date of purchase: 25/07/2018

0

Trusted Customer

Feefo Verified

7 years ago

Good value but some improvement needed.

Very good value and excellent guides; however it was annoying to have to pay extra for certain sightseeing activities. Some of these did not involve any entry fee and therefore it was hard to...

Amy Robinson

Tomato Travel

7 years ago

Thank you so much for your feedback. We really value all of our customers feedback and comments. We will use this feedback to improve, change and make new tours in the future. We are glad that you enjoyed your tour but we will definitely try to improve our hotels, the entry fees and the extra shopping time throughout the tour. We hope that someday we can help you book your holiday or tour in the future. Thank you for supporting Tomato Travel.

Product reviews

Date of purchase: 10/09/2018

0

Tomato Travel Reviews

Discover Japan Fly QantasMore reviews of this productView product websiteWent to great places but guide was bad

Best Of South Korea And JapanMore reviews of this productView product websiteToo much driving and too many temples

Discover Japan Fly QantasMore reviews of this productView product websiteMeals very ordinary for an International flight

Japan Golden Route With HiroshimaMore reviews of this productView product websiteThe tour was really nice and pleasant. Our tour guide was super nice and tried his best, so that we could learn about and enjoy all the sites we visited. It was a little fast paced for the older...Read more

Discover Japan Fly QantasMore reviews of this productView product websiteThe tour was interesting with just the right pace. staying two nights in most places was great. Unfortunately too many people (44) for the guide to handle.

Discover Japan Fly QantasMore reviews of this productView product websiteas above.............................................

Luxury Best Of China*More reviews of this productView product websiteVery good tour guides. As previously mentioned, it was annoying having to constantly pay extra for sightseeing and also to have to pay extra for headphones in order to hear what our guides were...Read more

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