Samuel Windsor Reviews

The organisation are a joke. I ordered some shoes and ties online for a total sum of just short of one hundred pounds. A payment was taken from my bank acount under the name of Samuel Windsor and two days later a further full payment was taken by Clifford James. I phoned Clifford James to query the transaction and they finally admitted it was their error and that a duplicate order had been processed. Obviously, I asked for a refund and was told I couldn't have it until they had received the goods back from the courier. So, they took my money twice, it was their error and they wouldn't give me my money back!! My call was placed 5 days ago and still I do not have my money. Its a disgrace. The shoes and ties are of good quality but unforunately the shoes do not fit (they are the biggest size 10s I have ever seen). And so I now have the inconvenience of sending part of my order back. I have been waiting nearly 2 days for the courier (Parcelnet) to collect.

Thank you for your reply. However, I have a number of outstanding issues. Firstly, the refund you gave me (£90) does not cover the amount taken by you in error (£94.95) which covered postage and packaging. It was your error and not mine and therefore I should get a full refund of the amount taken and not just the amount of the goods. Secondly, your courier is not telling the truth because the package containing the shoes is still with me. I look forward to receiving your response. Regards Mark North

To be honest, I am totally confused. I received an email from a Parcelnet yesterday saying they would pick the parcel up today (8/10/08), but they haven't done so. I cannot spend any more time sitting about waiting for a courier, so the parcel is placed outside my front door when I am out. So, the sooner the better for me for collection. Please can you request that the courier, whoever it may be, puts a receipt through my letterbox if I am not in.

Now I really am starting to get ****** off with all of this. It has now been a week and a half since I advised you that I wanted to return some goods. Having originally been told it would be either Thursday or Friday last week, I cannot belief it is now 10-11 days on and I still have the parcel. You last correspondance on Wednesday 8th said that you can arrange for collection but need 24 hours notice. Well, when I replied that I wanted them picked up asap I would have expected collection of Friday (yesterday) at the very latest. I wish I had never placed an order wth you in the first place. It is this kind of inconvenience and poor service that really pisses me off. There is no excuse for it. I work in the service industry and if I had treated my customers in the same way as you have treated me then I would have been facing disciplinary. Don't forget that you sent my order twice and took an unauthorised payment that I had to battle to get refunded. As is seems that no-one is coming to collect the parcel may I suggest that I take it down the post office. However, I would like some reassurance before I do so, that you will refund the postage as it is only due to your incompetence that I have to take this action. Mark North

Excellent service, courier delivered on time good value for money for what I wanted. Thank you I will use you again.

Pleasantly surprised - purchased as a change/alternative to Loakes. Compare favourably and VG value for money.