Delivery and service was excellent – and the shoes all looked great.
I had problems with the fit however. I have previously bought shoes from SW and he fit was excellent. This time however, two...
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Trusted Customer
17 years ago
Delivery and service was excellent – and the shoes all looked great.
I had problems with the fit however. I have previously bought shoes from SW and he fit was excellent. This time however, two pairs were fine, one pair (Henley slip on) were far too narrow while the final pair were quite tight at the front/toe area but slipped at the back on the heels.
I have decided to return the Henley slip ons and use heel grips on the other.
The return service is not very satisfactory. I have requested a pickup this week and stated that the only day anyone is available at home is the Thursday, but I was told that no day can be specified. This rather makes things hit and miss.
Samuel Windsor
Samuel Windsor
17 years ago
Sorry to see that the shoes did not quite fit. Unfortunately because of the nature of mail order, you are unable to try the shoes on before you buy them, as you would on the high street.
we are also currently reviewing our collection procedure with our couriers to try and make the whole process more convenient to our customers. However, these changes will take some time to implement but they are being planned.
Well, I ordered two pairs of shoes on 13th Jan, one pair turned up and were fine, the other pair will not be despatched until at least 22nd Feb!!! Not that happy to be honest.
Samuel Windsor
Samuel Windsor
17 years ago
Our apologies for the delay. Sadly we are waiting on replacement stock to arrive with us from our suppliers and can assure you that we are doing all we can to receive the delivery as soon as possible.
If you would like to change your order in any way, please get in touch and we will be happy to help.
Very pleased with the two pair of shoes. I would rate both service and product between very good and excellent. Excellent is a criteria very seldom earned yet good is too poor. You should include...
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Product reviews
Date of purchase: 13/01/2009
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Trusted Customer
Feefo Verified
17 years ago
The service is exemplary and the products represent excellent value for money
Fast delivery, high quality products at VERY keen pricing, was delighted with the deal and the fact that the goods arrived immediately, and were what they were claimed to be.
Trusted Customer
17 years ago
Fast delivery, high quality products at VERY keen pricing, was delighted with the deal and the fact that the goods arrived immediately, and were what they were claimed to be.
Good shoes.
Nice details such as the shoe trees, cloth bags, spare laces and shoe horn.
The complete order arrive promptly.
How an internet transaction should be.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.