Offer a budget product, presented as a premium. Service and delivery is good, product is poor. Less emphasis on the packaging and more on the quality of the uppers and fit would be appreciated.
Samuel Windsor
Samuel Windsor
17 years ago
Thank you for taking the time to leave us feedback, I am sorry to hear that the product was not as good as expected. Please feel free to take advantage of the 30 day Samuel Windsor worn or unworn guarantee. You can return them using our free returns service detailed on the reverse of your receipt. Or alternatively call our customer service department on 0871 911 7044.
Good web site and easy to order though delivery not up to scratch (subcontracted to Clifford James/Parcelnet); initial order either lost or forgotten, chased and rebooked with eventual delivery...
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Trusted Customer
17 years ago
Good web site and easy to order though delivery not up to scratch (subcontracted to Clifford James/Parcelnet); initial order either lost or forgotten, chased and rebooked with eventual delivery taking 3 weeks and to wrong address!
Easy to deal with, the order was placed swiftly with follow up e-mails to confirm receipt of order. The shoes came within a few days in top condition and are a pleasure to wear.
Product reviews
Date of purchase: 14/01/2009
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Trusted Customer
Feefo Verified
17 years ago
Good product , reasonably priced with quick delivery.
I was extremely disappointed to find that the raincoat was unavailable. if they offer items for sale they should either make sure that they have sufficient stock at the start of the campaign or...
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Samuel Windsor
Samuel Windsor
17 years ago
Our apologies for not being able to supply the coat you wanted. Sadly we had been let down at the last minute by the manufacturers. However, they are now back in stock and if you would like me to reinstate your order, I can do so and will get the coat sent post free.
I can be contacted directly if you would like to do this on srees@bvg-airflo.co.uk
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.