When my shoes arrived, which were Black Chelsea Boots, I was most impressed with the packaging, the look and feel, of what appeared to be real quality shoes. I had ordered the suede Chelsea Boot...
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Trusted Customer
17 years ago
When my shoes arrived, which were Black Chelsea Boots, I was most impressed with the packaging, the look and feel, of what appeared to be real quality shoes. I had ordered the suede Chelsea Boot under your two pairs for £60.00 deal but you could not deliver these as you have apparently have sold out. However in fairness to you, you sent me a cheque for a refund of £30.00 very quickly.
It was several days before I wore my Chelsea Boots and I have to say I was very disappointed. The inner sole of the left boot, i.e the part with your name written upon it, had came away i.e. unstuck. The padding part of the inner sole underneath, had then moved to the side exposing the nails holding the sole to the heel. This made for a great deal of discomfort and indeed I am in the process of returning them to you. I am unsure as yet, as to whether to give you the benefit of the doubt and order another pair of the same shoes i.e. Black Chelsea Boots on the premise that I was unfortunately sent a rogue pair, or to ask for a full refund.
Samuel Windsor
Samuel Windsor
17 years ago
Very sorry to hear that. That is by no means usual!
Whatever you decide to do (have an exchange or refund) we will be more than happy to oblige.
If you have any further queries, please do not hesitate to contact us and we will be happy to help.
Product reviews
Date of purchase: 14/01/2009
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Trusted Customer
Feefo Verified
17 years ago
very efficient service smart looking shoes well presented
Product reviews
Date of purchase: 12/01/2009
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Trusted Customer
Feefo Verified
17 years ago
Excellent shoes
Product reviews
Date of purchase: 14/01/2009
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Trusted Customer
Feefo Verified
17 years ago
Happy with quick service and high quality of product. Will purchase again.Excellent value for money.
Product reviews
Date of purchase: 07/01/2009
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Trusted Customer
Feefo Verified
17 years ago
The first all leather constructed shoes that have been comfortable from the start
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.