Sorry to hear that the shoes you received were not up to the normal level of workmanship. I have taken a look at your account and can see that you have taken advantage of the Samuel Windsor 30 day worn or unworn guarantee. The shoes have been received back and the refund has actually been processed back onto your card today (you will also receive a letter informing you of this).
If you have any further queries, please do not hesitate to contact us and we will be happy to help.
As we are abroad at present, I have not yet seen or tried on my shoes. They were delivered safely to an alternative address and I look forward to trying them on when I return home.
I will be happy...
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.