The initial pair of Brown Country Brogues received had nails/tacks protruding through the heel of the right shoe and sole of the left shoe.
These were returned using the post paid return procedure...
The shoes that I recieved from you did not fit my size 13 feet, so I returned them as per the inclosed instructions and asked for size 14,thinking that these would fit, you can under stand my...
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Samuel Windsor
Samuel Windsor
17 years ago
Unfortunately that is one of the disadvantages of mail order; not having the opportunity to try the shoes on before making your purchase, as you would on the high street. However, this is why we offer the free returns service.
I have taken a look at your account and can confirm that the last pair have now been received back and have been refunded back onto your card.
Sorry that we could not meet your requirements on this occasion.
Thank you for taking the time to leave us your feedback. I am sorry to hear that the product was not as good as expected. Please feel free to take advantage of the unique Samuel Windsor 30 day worn or unworn guarantee. You can return them using our free returns service detailed on the reverse of your receipt. Or alternatively get in touch with our customer service department on 0871 911 7044 or by email on customerservice@samuel-windsor.co.uk and we will be happy to help.
Product reviews
Date of purchase: 16/01/2009
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Trusted Customer
Feefo Verified
17 years ago
Good service and delivered quickly. Don't think the shoes are worth £100 each though.
Product reviews
Date of purchase: 13/01/2009
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Trusted Customer
Feefo Verified
17 years ago
excellent value extremely pleased with all purchases and will be back for more.welldone SW.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.