The shoes are great, however the wrong size sweater was sent (Now been changed thank you) and one sweater was out of stock I have been charged for two and have been informed that adjustments to my...
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Trusted Customer
16 years ago
The shoes are great, however the wrong size sweater was sent (Now been changed thank you) and one sweater was out of stock I have been charged for two and have been informed that adjustments to my account will be paid, but to date this has not been done'
The quality of the items rec'd are excellent;
returned 2pr of shoes for different size, one pr arrived 6wks later--buckles damaged/scratched inside shoes scuffed and marked. box packaging was well worn/damaged ,looked to have been around the...
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Trusted Customer
16 years ago
returned 2pr of shoes for different size, one pr arrived 6wks later--buckles damaged/scratched inside shoes scuffed and marked. box packaging was well worn/damaged ,looked to have been around the world1!!!,del of other pr due mid july,, not preared to waite 4mths for shoes. returned shoes and cancelled order
Samuel Windsor
Samuel Windsor
16 years ago
We are very sorry to hear of the problems you encountered. This is very concerning to hear because there is no way the shoes should be seconds or second hand. It sounds like they may have slipped through our quality control checks.
I can confirm that the cancelled pair has today been refunded back onto your card and if you have any further queries, please get in touch and we will be happy to help.
Kind Regards
Samuel Windsor
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Here at Samuel Windsor, we specialise in quality handmade
leather footwear. Since 2003, we've offered a range handmade leather shoes featuring Goodyear welted construction from the finest leathers and suedes. As well as quality shoes we stock comfortable and hard wearing leather slippers made from the finest nappa leathers.