INITIALLY i could not complete the online application. I tried to contact them but am still waiting for the reply..they never responded.
David Mayo
Tick Travel Insurance
4 years ago
Hi there,
I am sorry to hear about your experience, our customer service team is dealing with a larger than expected volume of requests but they will get back to you as soon as possible. If you would like to submit a formal complaint, you can email complaints@tickinsurance.com.au.
Once again, I apologise for the inconvience caused.
Regards,
The Tick Insurance Team
Product reviews
David Mayo
Tick Travel Insurance
4 years ago
Hi there,
I apologise for the inconvience caused, the team will get back to you as soon as possible.
Regards,
Tick Insurance
Date of purchase: 13/05/2022
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Beryl White
Feefo Verified
4 years ago
What Beryl White said about Tick Travel Insurance:
if all goes well on this trip will deffinatly recommend and use again for future travel
Product reviews
Date of purchase: 10/05/2022
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Paul Thomas Andrews
Feefo Verified
4 years ago
What Paul Thomas Andrews said about Tick Travel Insurance:
the online service was fine, however customer support not so good, I sent an email requesting an amendment and have received zero response. Pretty poor form.
took me a coulple of times to get connected. The phone rang and automative response to hold then it sounded like someone picked up then disconnected the call. this happened twice before I finally was...
Impossible to contact. Non existing service. Don't wish on anyone having to make a claim. You will need all the luck in the world.
David Mayo
Tick Travel Insurance
4 years ago
Hi there,
I am sorry to hear about your experience. Our team has received a large number of enquiries and it's taking a bit longer to get back to our customers, we sincerely apologise. If you need to contact our emergency assistance department, our team is available 24 hours on +6193333963 We will reply to your enquiry as soon as possible. If you would like to submit a formal complaint, please email complaints@tickinsurance.com.au.
Regards,
The Tick Insurance Team
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