If you make a claim be prepared to wait over 2 months for payment. My claim was approved and the assessor keeps saying it is the Finance team who is not paying... I am now calling every day to see...
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David Mayo
Tick Travel Insurance
3 years ago
Hi there,
I am sorry to hear about your experience. Could you please send me your policy number so that I can investigate this with our claims team? Alternatively, you can send a complaint to our complaints team by emailing complaints@tickinsurance.com.au.
Regards,
Anna
Product reviews
David Mayo
Tick Travel Insurance
3 years ago
n/a
Date of purchase: 14/07/2022
0
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John Hopkins
Feefo Verified
3 years ago
What John Hopkins said about Tick Travel Insurance:
signing up was fast and simple, with a confirmation sent back to me very quickly as well
Product reviews
Date of purchase: 10/11/2022
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Clare Caven
Feefo Verified
Melbourne
3 years ago
What Clare Caven said about Tick Travel Insurance:
I cancelled the insurance due to Covid so I can’t comment on that, but try to communicate with them after to cancel was difficult, the website was confusing and not clear, I couldn’t find online chat...
Wait until I actually use the insurance before seeking a review. Makes one wonder if this is a company I should be dealing with.
David Mayo
Tick Travel Insurance
3 years ago
Hi Gregory,
Sorry to hear about your feedback. We ask customer for their feedback about our product, purchase experience, customer service support,etc. If you are not happy with our request, you can email our complaints team on complaints@tickinsurance.com.au
Regards,
Anna
Date of purchase: 04/11/2022
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Michael Masters
Feefo Verified
3 years ago
What Michael Masters said about Tick Travel Insurance:
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
