When directed to press 1 or 2. On phone you still can’t get through to them. Quicker replies to emails
David Mayo
Tick Travel Insurance
2 years ago
Hi there,
Thank you for your feedback. We have had some intermittent issues with our call centre system and I believe this has impacted your purchase experience. Our team has fixed the issue and we hope this won't impact customers in the future. I have sent your feedback about email time responses to our Customer Service Manager so that he can review it as well.
We apologise for any inconvenience caused and we hope you have a safe trip.
Regards,
Anna
Trusted Customer
2 years ago
Thankyou for your prompt feedback. I am happy that you are dealing with the issues I encountered.
Product reviews
David Mayo
Tick Travel Insurance
2 years ago
Hi there,
Unfortunately, I cannot discuss the details of your pre-existing medical conditions on this platform. Our medical screening tool evaluates each case individually and provide coverage based on underwritting and risk rules. If you would like to discuss your policy in more detail, please call us on 1300 235 444.
Regards,
Anna
Date of purchase: 14/07/2023
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Wendy Farrell
Feefo Verified
2 years ago
What Wendy Farrell said about Tick Travel Insurance:
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
