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Tick Travel Insurance Reviews

http://www.tickinsurance.com.au

Rated

Exceptional

Service

Product

ratings over the past year

Displaying all 2,458 reviews

Craig

Sydney

1 year ago

Date of purchase: 06/04/2024

What Craig said about Tick Travel Insurance:

Waste of time and money. No documents a week after purchase. Poor service.

Poor service. Over one week waiting for my travel documents, System down. Multiple emails Phone call and left on hold for over forty minutes. Promised documents within twenty four hours. Still...

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Product reviews

Trusted Customer

1 year ago

Date of purchase: 03/04/2024

I have not been sent my policy documents. Not when I purchased it subsequently when I used the support contact

David Mayo

Tick Travel Insurance

1 year ago

Hi there, I am sorry to hear about your experience. We have recently migrated our systems and this might have impacted your access to policy documents. Can you please send us an email to info@tickinsurance.com.au or call us on 1300 235 444 so that our team can re-send your documents? Regards, Anna

Trusted Customer

1 year ago

Thanks Anna, I did as you suggested and emailed last week. I did follow up today. I am now waiting for a reply. I hope the team can get to it soon. I suspect it was not the best idea to have a discount code marketing exercise shortly before a systems upgrade. Perhaps marketing by should work with IT to avoid this in future. This promotion has backfired on marketing in several ways with the code not working and now the system not sending policy documents

David Mayo

Tick Travel Insurance

1 year ago

Thank you, I will escalate your feedback to senior management. Regards, Anna

Trusted Customer

1 year ago

Hi Anna, Policy document received Thankyou for escalating.

Trusted Customer

1 year ago

Date of purchase: 03/04/2024

Great service.

More than excellent. I’m 84 and don’t have a computer and printer, so they sent me all the details by post at a cost to them of $2.60. And on top of that gave me advice as to how to manage it without...

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Trusted Customer

1 year ago

Date of purchase: 01/04/2024