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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 110,377 reviews

carol reynolds

billericay

1 year ago

Date of purchase: 29/05/2024

What carol reynolds said about Thompson & Morgan:

I did not complain to company did not have time as a carer looking after poorly husband my calendulas were lovely though,

Hannah L

Thompson & Morgan

12 months ago

Carol, we appreciate your review towards the service you have received and so sorry to learn of any issues you have encountered towards your order. It is great to hear your Calendulas were lovely and thank you for your feedback. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Hannah L

Thompson & Morgan

12 months ago

I can confirm the plants passed the garden ready tests before being despatched however so sorry for any disappointment caused towards their size. Unfortunately, the weather has played a big part in this and Geraniums love the heat. Now the weather is beginning to change and become warmer, the performance from your plants will thrive this summer and thank you for your patience. Kind regards, Hannah, Thompson and Morgan Customer Care

Trusted Customer

1 year ago

Date of purchase: 22/05/2024

Most attractive high points in the garden

Seedlings have grown into lush, healthy plants.. Dahlias responding to sun and producing blooms of intense colour.

Hannah L

Thompson & Morgan

12 months ago

The sun is proving to be a wonderful addition to the performance in plants at the moment and so pleased to learn your seedlings have grown into lush, healthy plants. Dahlias love the sun and will certainly put on a show for you this summer. Thank you for your great review. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Trusted Customer

1 year ago

Date of purchase: 29/05/2024

Easy to order

Easy to order and the baskets are great value

Megan

Thompson & Morgan

1 year ago

Thank you for your kind review. We are pleased to know you was happy with the service received, as we always aim to meet our customer’s needs. Thank you for feedback; is much appreciated by the whole team. Kind regards, Megs

Product reviews

Andrew Boyce

Watford

1 year ago

Date of purchase: 23/04/2024

What Andrew Boyce said about Thompson & Morgan:

Dahlia and Geranium purchase.

Yes the tubers and geranium plugs arrived on schedule. Just a pity that two of the tubers were not of the same standard as the other4.

Hannah L

Thompson & Morgan

1 year ago

Andrew, we are pleased to hear the tubers and geraniums arrived on schedule and appreciate your positive review on this. We are however sad to learn two of the tubers were not of the same standard as the others and appreciate the disappointment this has caused. We are confident these will still go on to thrive but if you feel this is not the case, please do let us know. Kind regards, Hannah, Thompson and Morgan Customer Care

Andrew Boyce

1 year ago

Regret I am disappointed with the “dahlia Cactus” Collection . One is very good the second is promising but two are Coltness and two are non vigerous and stunted. I would appreciate you views on a partial refund . Many thanks Andrew Boyce.

Hannah L

Thompson & Morgan

12 months ago

Good morning Andrew and thank you for your feedback. Having checked your order, I can see you have since been in contact with our after sales team and a replacement has been issued. We are pleased to see this has been resolved for you and thank you for your patience. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

M B

Cambridge

1 year ago

Date of purchase: 28/05/2024

What M B said about Thompson & Morgan:

Disappointing purchase

I have bought a number of plants previously, mostly good quality but but the latest purchase is very disappointing. of 72 plug plants the majority are so small it is unlikely they will be able to...

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Hannah L

Thompson & Morgan

12 months ago

Michael, we are so sorry to learn of any disappointment towards your order and thank you for your feedback on this. I can see you ordered 72 plug plants and these do arrive around 3cm-6cm however the warm weather that has eventually arrived will bring these fabulous plants along for a stunning summer show this year. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Hannah L

Thompson & Morgan

12 months ago

Alan Dowling

Derbyshire

1 year ago

Date of purchase: 29/05/2024

What Alan Dowling said about Thompson & Morgan:

So so

Hannah L

Thompson & Morgan

12 months ago

Alan, we have loved seeing your positive review on the service you have received with your order and thank you so much for sharing this. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Christine Griffiths

Bridgnorth, Shropshire

1 year ago

Date of purchase: 10/03/2024

What Christine Griffiths said about Thompson & Morgan:

Received promptly

Sarah

Thompson & Morgan

1 year ago

Thank you so much for this amazing 5 star review! We really do appreciate this. Many thanks. Sarah, Thompson & Morgan Customer Care.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 01/05/2024

Never give advice about the plants which type plugs to buy

Beth K

Thompson & Morgan

1 year ago

Thank you for your review. I am sorry to hear this. We have growing instructions available on our website, along with planting guides/tips and a plant finder which helps you choose which plants would thrive best in your garden. I will however pass on your comments to the relevant department to take into consideration. Kind regards, Beth. Thompson and Morgan Customer care team.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 29/05/2024

Would use again.

Good information on delivery.

Sarah

Thompson & Morgan

1 year ago

Thank you for taking the time to leave us such a lovely review> We are thrilled that you were happy with our service! Kindest regards, Sarah, Thompson & Morgan Customer Care

Product reviews

Tanya McFerran

Colchester

1 year ago

Date of purchase: 29/05/2024

What Tanya McFerran said about Thompson & Morgan:

think carefully about what plants you buy!

I think that there was a delay in the sending out of the plants, in fact I am waiting for a replacement pack that was offered to me over 2 weeks ago

Sarah

Thompson & Morgan

1 year ago

Thank you for your feedback. I am so sorry to learn that you have yet to receive any replacements from us! I have popped you an email so we can try and rectify this. Many thanks, Sarah, Thompson & Morgan Customer Care

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

Geranium Best Red F1 HybridMore reviews of this product (1,444)View product websitesupposed to be garden ready plants. very small when received. was hoping by now they were going to get bigger but no. they are only three inches high now, very disappointed wouldn't buy again....Read all

Dahlia Labella Grande Magenta ImprovedMore reviews of this product (5)View product websiteFresh vibrant plants. Already strong so settled in and started to grow immediately.

Dahlia Labella Grande RedMore reviews of this product (8)View product websiteVery good garden -ready plants - strong and 'raring to go'.

Dahlia Labella Grande PinkMore reviews of this product (1)View product website

Petunia Frills Spillstrade Cherry RippleMore reviews of this product (33)View product websiteArrived in good condition and are just starting to flower - Lovely

Pink Shockwave preplanted hanging basketMore reviews of this product (19)View product websiteThe baskets arrived in good condition and due to the warmer weather, they are just flowering..

Geranium Best Red F1 HybridMore reviews of this product (1,444)View product websiteSmall plugs but in the warm conditions lately in greenhouse they are coming on nicely. Will probably be ready to plant in pots at the end of May.

Dahlia Cactus CollectionMore reviews of this product (5)View product websiteOf the 6 tubers purchased 4 have done very well but two are struggling. They are alive and May yet take off. Until recently they were all nurtured in a greenhouse.

Garden CollectionMore reviews of this product (22)View product websiteThe plug plants are mostly so small that it is unlikely that they will be able to be of any use for this years display. I am currently able to use less than a third

Petunia Surfinia CollectionMore reviews of this product (970)View product websiteMore than 1/2 the plants died seemed to have had some fungal disease

Nurserymans Choice PerennialsMore reviews of this product (583)View product websiteMore than half died seemed to have a fungal disease

Lavender DuoMore reviews of this product (1,028)View product website

Fruit Tree Collection Mini Fruit TreeMore reviews of this product (239)View product websiteI've always been pleased with my purchases from Thompson and Morgan. However, on this occasion one of the trees, the apple, still looks like a stick after a couple of months, no growth whatsoever.

Osteospermum Purple SunMore reviews of this product (25)View product websiteSorry not flowered yet

Lavatera x clementii Barnsley BabyMore reviews of this product (832)View product websiteJust started flowering one died

Nurserymans Choice Annual Summer Bedding MixMore reviews of this product (195)View product websiteTomatoes are doing well it said coriander but don’t know what it is neither coriander or parsley

Hibiscus Flower Tower PurpleMore reviews of this product (7)View product websiteAgain not flowered yet

Begonia x tuberhybrida Apricot Shades Improved F1 HybridMore reviews of this product (3,082)View product websiteGood plants in good nick.

Gazania Red ShadesMore reviews of this product (77)View product websiteExcellent plants in good shape.

Nurserymans Choice Summer Annual PlantsMore reviews of this product (195)View product websiteReally poor condition on arrival with the majority of the plants dead or rotten. I don't think that was caused by the packaging.

Best Value Perennial CollectionMore reviews of this product (209)View product website40% of the plants arrived in a very poor state and despite trying to plant and nurture them they did not survive. I contacted Thompson and Morgan with photographs and they said that they were going...Read all

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