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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

116,727 out of 116,712 reviews

Trusted Customer

Feefo Verified

8 years ago

2 items ordered delivered over 2 weeks apart. Not what I expected.

Steve

Thompson & Morgan

8 years ago

Thank you for your comments they are greatly appreciated. With out comments such as your we would be unable to improve our service. I am going to pass your comment on the the relevant department to see if we can get this sorted in the future. Warm wishes, Steve.

Product reviews

Date of purchase: 29/06/2017

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

Unfortunately it was not clear 're postage charges and out of the 60 plants sent only 10 have grown

Ryan B

Thompson & Morgan

8 years ago

Thank you for your review. I am very sorry to hear of your disappointment. I will be sure to pass your comments along. I have left some further comments for you on your product review. Kind regards, Ryan

Product reviews

Date of purchase: 30/06/2017

Trusted Customer

Feefo Verified

8 years ago

Occasional customer

Good service and plants in good condition. Little more expensive on p&p. It

Steve

Thompson & Morgan

8 years ago

Thank you for your review, we are glad you are happy with our products. Happy gardening, Steve

Date of purchase: 30/06/2017

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

Poor service poor quality items

Took them weeks to tell me the special offer items i'd ordered were out of stock and issue a refund. Nothing like an interest free loan eh Thompson & Morgan

Ryan B

Thompson & Morgan

8 years ago

I am very sorry that this has happened, and I appreciate how disappointing that this must have been. We do try to advise as soon as possible if there are any problems with sending items, but I understand that this was left later than usual on this occasion. I will be sure to pass your comments along. Kind regards, Ryan

Product reviews

Date of purchase: 30/06/2017

Trusted Customer

Feefo Verified

8 years ago

I bought plants for my wife, who is a keen gardener. She was delighted both by the quality of the plants and by the very careful way in which they were packaged.

Caitlin

Thompson & Morgan

8 years ago

It sounds like they are in good hands :) I bet that she can't wait until your garden is filled with their wonderful blooms! ~ Regards, Caitlin

Date of purchase: 29/06/2017

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

fast delivery but disappointing plant

Would give 5 stars for speed of delivery. But I must admit I was very disappointed in the 'jumbo' plug plant. It will take into next year before it can be planted out although it is a fast growing...

Anne

Thompson & Morgan

8 years ago

Hi there, thanks for taking the time to post your review. We appreciate your feedback. This will help us to improve our service. I'm sorry that you're disappointed with your Buddleja Buzz Ivory. It's a dwarf variety so will stay small. However, make sure you pot up the jumbo plug frequently in order for it to flourish and do its best. It should do well once the roots have established. Regards, Anne

Date of purchase: 28/06/2017

Trusted Customer

Feefo Verified

8 years ago

Great Service

The order came quickly, it was well packages. Very pleased with the seeds, which have germinated. Would recommend this company.

Hannah

Thompson & Morgan

8 years ago

This is lovely feedback, thank you for taking the time to let us know. We're glad you have had a positive experience and look forward to being of service in the future!

Kind regards,

Hannah

Date of purchase: 29/06/2017

Trusted Customer

Feefo Verified

8 years ago

Cannot fault T&M

As always the service is excellent. Items arrive on time and in good condition.

Hannah

Thompson & Morgan

8 years ago

I'm so glad you are happy with our service, thank you for your kind comments.

~Hannah

Product reviews

Date of purchase: 04/07/2017

Trusted Customer

Feefo Verified

Southam

8 years ago

What Trusted Customer said about Thompson & Morgan:

Lead times?

The lead times for plants on the website is sceptical - they arrived within 2 weeks of the order but is a month lead time acceptable?

Steve

Thompson & Morgan

8 years ago

Thank you for your comment. This is something we are currently working on, as the product is live we can only try and predict when it will be ready to send out. We do aim to send our products out early but unfortunately you can't rush growing the plants so this is the reason we put a certain dispatch date on the order. Regards Steve

Product reviews

Date of purchase: 28/06/2017

Trusted Customer

Feefo Verified

8 years ago

Three of the four items were out of stock and had to be refunded.

Poor.

Ryan B

Thompson & Morgan

8 years ago

Hi there, thank you for your review. I am so sorry to hear of your disappointment. I appreciate how it must have been considering that we were unable to supply your full order. I can see that you have been fully refunded for those items, and I am glad to hear that the ones that did arrive are doing well. Kind regards, Ryan

Product reviews

Date of purchase: 30/06/2017

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Thompson & Morgan Reviews

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Marigold Zenith Mixed F1 Hybrid Garden ReadyMore reviews of this product (16)View product websiteNice plants. Flowering when they arrived.

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