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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Trusted Customer

Feefo Verified

8 years ago

service is very good, the plants are first class, my hanging baskets are fab.thanks T&M.

Anne

Thompson & Morgan

8 years ago

Hi there, lovely to hear that you appreciate the service we're able to offer and that you've been really pleased with our plants. It's great that your hanging baskets are looking fab! Looking forward to being of service to you for years to come. Kind regards, Anne

Product reviews

Date of purchase: 30/06/2017

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Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

Five star.

Goods as advertised, well packaged, arrived within time specified.

Anne

Thompson & Morgan

8 years ago

It's great to hear that you've been happy with your plants which have arrived well packaged and as advertised. That is our aim for every one of our orders. We look forward to being of service to you again for many years to come. Kind regards, Anne

Product reviews

Date of purchase: 03/07/2017

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Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

These came thro the post in poor state . Lost about six and the rest took a long time to recover. Previously always had good results from T&M.

Natalie

Thompson & Morgan

8 years ago

I'm sorry to hear you lost some of your Begonias Joan, please don't ever hastate to get in touch if you do have any concerns with your order as we're always happy to help. I'm pleased to hear the rest of your pack are growing well and I'm sure they will make up for those which were lost. Kind regards, Natalie.

Date of purchase: 29/06/2017

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Trusted Customer

Feefo Verified

8 years ago

They delivered very promptly

Natalie

Thompson & Morgan

8 years ago

Thank you for your review, great to hear your order was delivered quickly and when expected. I have left comments on your product review for your perennials. Kind regards, Natalie.

Product reviews

Date of purchase: 28/06/2017

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Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

Great value for monry

Speedy service. Plants arrived when expected in good health.

Anne

Thompson & Morgan

8 years ago

I'm glad you've appreciated the service we offer and your plants have arrived promptly and in good condition. Lovely to read your plants are all doing well and that you find them good value. Our aim is for 100% satisfaction guaranteed - I'm pleased we're achieving this. Kind regards, Anne

Product reviews

Date of purchase: 30/06/2017

0

Trusted Customer

Feefo Verified

8 years ago

Excellent value for money.

Delivery was fast and efficient. A couple of plants were on the dry side but they soon picked up when watered.

Anne

Thompson & Morgan

8 years ago

Great to hear that you've been happy with your plants for the most part and delivery has been fast and our service efficient. You've done exactly the right thing by watering your plants well as soon as possible after receipt. It's just what the gardeners order! Regards, Anne

Product reviews

Date of purchase: 28/06/2017

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

Plant quality not always up to standard

On occasions the plants had been in transit so long that they were either dead or wilting. Some plants survived after talc this end

Anne

Thompson & Morgan

8 years ago

Sorry that your plants occasionally arrive in poor condition. Please always let us know if you have any concerns with your plants on arrival. Where possible we will always try to replace any plants where things haven't gone smoothly. I'm glad that with tlc you've been able to nurse them back to health. Apologies for any disappointment caused. Kind regards, Anne

Date of purchase: 30/06/2017

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

They arrived three quarters was all broken and even after planting them only six are still living. ordered the three coloured budleahhs and when they arrived they wasnt in the pots all the soil was...

Anne

Thompson & Morgan

8 years ago

Hi Yvonne, I'm sorry to read that your plants arrived in poor condition as they'd been damaged in transit. Apologies for any disappointment caused. I am unable to replace your Garden Ready plants as it's too late in the season and they're out of stock. However, I have replaced your Buddleja Buzz plants for despatch as soon as possible during August. Please let us know immediately you experience any problems such as this. We will always try to replace your plants in the first instance. Kind regards, Anne

Product reviews

Date of purchase: 30/06/2017

0

TC

Trusted Customer

Feefo Verified

Bristol

8 years ago

What Trusted Customer said about Thompson & Morgan:

Perfect says it all

Plants were first rate and delivery was as stated ,couldn't ask for more .

Anne

Thompson & Morgan

8 years ago

Hi there, so pleased that you've given us 5 stars for our service. I'm happy that your plants arrived in good condition and despatched at the perfect time for planting. I hope that they've settled in well and you've got a lovely display in your garden. I hope we can continue to be of service to you for years to come. Regards, Anne

Product reviews

Date of purchase: 29/06/2017

0

TC

Trusted Customer

Feefo Verified

8 years ago

What Trusted Customer said about Thompson & Morgan:

Order processed efficiently and without problems

Order arrived very quickly

Anne

Thompson & Morgan

8 years ago

I'm very pleased that your Perennials arrived in good condition and very promptly. It's lovely to hear that you've been happy. Thank you for your review. Regards, Anne

Product reviews

Date of purchase: 28/06/2017

0

Thompson & Morgan Reviews

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Begonia x tuberhybrida Apricot Shades Improved F1 Hybrid Garden ReadyMore reviews of this product (40)View product websitePlants were well packed and healthy and arrived in the stated time.

36 FREE PerennialsMore reviews of this product (164)View product website

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